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Participant
February 13, 2025
Open for Voting

undefined user Guidelines

Hello, My image was not able to be generated. I received error message 

"Can't load

We can't process this prompt because the reference image
doesn't meet our User Guidelines. You can upload another
image and try again."

 

The link to the user guidelines does not remedy issues, as it list all guidelines not specific to current use.

It would be helpful to know which guidelines an image or prompt does not comply with so that adjustments can be made to align with user guidelines.

 

Thank you!

2 replies

Jools808080
Known Participant
October 8, 2026

training a custom model fails due to the message “One or more words may not meet User Guidelines and were removed.” yet there is nothing offensive in the captions. If I were told what words were removed I could do something about it. I get the impression it is simply a bug though. 

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droopydog500
Community Manager
Community Manager
August 7, 2026
Idea merged into:

All the votes from this idea have been transferred.
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Adobe Community Expert (not an Adobe employee)