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12Mellon
Participant
October 4, 2026
Open for Voting

Where did my Firefly credits go? A balance counter is not enough — show the usage history

My Firefly credit balance has decreased, and I want a straight answer: where did my credits go?

Showing me the remaining balance does not explain the deductions. A pricing table does not explain my actual usage either. I need a record of what happened on my account.

Adobe should provide an itemized usage history showing:
- The date and time of each deduction.
- The application, feature and model used.
- The number of credits deducted for each operation.
- The associated generation or output, where available.
- Any failed generations, refunds or other adjustments.

Without that record, how am I supposed to verify the deductions or identify an error? How can users manage a limited credit allowance when they cannot review where it was spent? This lack of transparency is unacceptable.

I have seen Adobe acknowledge in this community that Firefly does not currently provide an itemized usage history. 'We will pass the feedback along' is not a sufficient answer to a basic accountability problem.

Adobe: please explain how I can obtain the actual usage breakdown for my account now, and give users a concrete timeline for an accessible credit transaction history. If this information is unavailable, say so clearly.

Has anyone else seen their balance decrease and been unable to get a clear explanation of the deductions? What answer did Adobe support give you?

    2 replies

    droopydog500
    Community Manager
    Community Manager
    October 5, 2026
    Idea merged into:

    All the votes from this idea have been transferred.
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    Adobe Community Expert (not an Adobe employee)
    N8.
    Community Expert
    October 5, 2026

    Hey ​@12Mellon 
    This is a great Feature Request
    https://community.adobe.com/feature-requests-405

    If you are using multiple apps: PS, Illustrator, Adobe Express, Premiere… each app uses credits when you generate something using Generative AI.

    Using your Creative Cloud app under your generative history you can see what you have generated.

    Nate

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