Where did my Firefly credits go? A balance counter is not enough — show the usage history
My Firefly credit balance has decreased, and I want a straight answer: where did my credits go?
Showing me the remaining balance does not explain the deductions. A pricing table does not explain my actual usage either. I need a record of what happened on my account.
Adobe should provide an itemized usage history showing:
- The date and time of each deduction.
- The application, feature and model used.
- The number of credits deducted for each operation.
- The associated generation or output, where available.
- Any failed generations, refunds or other adjustments.
Without that record, how am I supposed to verify the deductions or identify an error? How can users manage a limited credit allowance when they cannot review where it was spent? This lack of transparency is unacceptable.
I have seen Adobe acknowledge in this community that Firefly does not currently provide an itemized usage history. 'We will pass the feedback along' is not a sufficient answer to a basic accountability problem.
Adobe: please explain how I can obtain the actual usage breakdown for my account now, and give users a concrete timeline for an accessible credit transaction history. If this information is unavailable, say so clearly.
Has anyone else seen their balance decrease and been unable to get a clear explanation of the deductions? What answer did Adobe support give you?
