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Oliver27925353g2cd
Participant
April 29, 2025
Open for Voting

"You do not have enough credits for this generative action." should indicate how many are missing

  • April 29, 2025
  • 2 replies
  • 377 views

When I try to generate a 10 second video I get the error message "You do not have enough credits for this generative action." I have almost 1,000 credits left. I would like to know how many credits are missing.

 

Better yet, before clicking the "generate" button I would like to know how many credits it will cost and that I can agree to this.

2 replies

O
Oliver27925353g2cdAuthor
Participant
April 30, 2025

Hi,

 

Thanks for the clear answer.
Sorry, I missed that there was a length limit and specified 10 seconds. I think it would be good if a more appropriate error message were given.

The table with required credits is clear. However, it would be clearer if that was stated directly with the resolution selection.

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
April 29, 2025

Hello @Oliver27925353g2cd,

Thank you for your message. 

You mention generating a 10 second video, but Firefly video creates 5 second videos. Did you mean 5 seconds?

 

The number of credits consumed in a generation is documented on this page: Generative credits FAQ, and specifically this table:

 

As you can see, the number of credits used depends on the resolution selected:

 

So, a five second video at 1080p would be 500 credits. At 720p, 250 credits; and at 540p, 100 credits.

 

If you believe you should have sufficient credits, please include the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the credits error showing.
• Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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