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courageous_sincerity8f20
Participant
October 9, 2026
Answered

我现在用不了啊！！！

我现在订阅的是pro plus账号！！！但是显示我根本不能出图，连积分都没有办法产图，这种bug怎么会出现？

 

      Kartika Rawat
      Kartika RawatCorrect answer
      Community Manager
      October 23, 2026

      Hi courageous_sincerity8f20!

      Thanks for the screenshot. Are you able to generate form Firefly model? If so, it looks like account issue. Please reach out to support team for 1:1 secure conversation. 

      Kartika 

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      2 replies

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity ManagerCorrect answer
      Community Manager
      October 23, 2026

      Hi courageous_sincerity8f20!

      Thanks for the screenshot. Are you able to generate form Firefly model? If so, it looks like account issue. Please reach out to support team for 1:1 secure conversation. 

      Kartika 

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      Gabriel Grundler Y.
      Community Manager
      Gabriel Grundler Y.Community Manager
      Gabriel Grundler
      October 9, 2026

      Hi, courageous_sincerity8f20!

       

      As a first step, could you try these quick fixes?

      • Clear cache and cookies: Sometimes a simple refresh clears the block.

      • Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.

      If it's still failing, please share the following details so our team can investigate:

      • A full-screen recording showing exactly what happens from start to finish.

      • Which browser was used

      • Which AI did you use

       

      Thanks,

       

      Gabriel

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