Skip to main content
S
sky5F9F
Participant
February 7, 2023
Open for Voting

This applies to all of your software programs

  • February 7, 2023
  • 2 replies
  • 248 views
Why are you hiding Older versions of software ? It took me about 1 hr to get to Older version of software I needed and I had to finally contact your Live person support to get it ! This is NOT USER friendly and you shall make your Older versions accessible in a normal way with some visible link, and not having customers look for it like for a needle in the hey!

      2 replies

      D
      Community Manager
      dtull-adobeCommunity Manager
      Community Manager
      February 7, 2023
      Sorry that was a frustrating experience and thanks for letting us know.

      We really don't intend to hide older versions, though we do de-emphasize them a bit since we're always focused on making the new versions more robust and adding new capabilities. That said, I also totally get how much it can feel like you're on an update treadmill with new versions coming out all the time.

      In case others find this thread I'll add some info that is hopefully useful.

      In the CC app, the "..." at the right hand side of the applications list there's an "Other versions" menu which can be used to install older versions.

      Dan Tull
      Character Animator Team
      D
      Community Manager
      dtull-adobeCommunity Manager
      Community Manager
      February 7, 2023
      One more with an example of the actual versions list that appears when that menu is selected. There's a similar menu in the Beta apps list.

      More info here: https://helpx.adobe.com/download-install/using/install-previous-version.html
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices