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A
Ajed
Inspiring
August 19, 2024
Open for Voting

Adobe, could you add a warning to login that you don't accept VPNS. No warning, just doesn't login

  • August 19, 2024
  • 2 replies
  • 402 views

Is there any reason Adobe can't add a warning to the login page that they're blocking you due to VPN usage?  We use a VPN for almost everything and a few companies including Adobe just reject logins, but fail to give any type of warning.  I don't care to discuss VPNs, I would just appreciate a little warning as sitting there for 20 minutes trying to guess why it isn't working is unnecessary.  If I hadn't tried a different browser on a different machine we never would have known and been submitting tickets, wasting time etc.  I know, they couldn't care less but posting for anyone else having an issue.  

2 replies

A
AjedAuthor
Inspiring
August 19, 2024

PIA Private Internet Access.  They have a few different ways to connect, some geo, some just anon, I tried a few.  The geo servers are usually good across everywhere I go online with an occasional exception,  Easy to forget it's on. 

Thanks for taking a look

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
August 19, 2024

Hi @Ajed , can you share what VPN you're using? We have customers who use VPNs (myself included) and haven't run into issues with signing in.

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