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July 24, 2024
Open for Voting

FEATURE - Litigation Hold / Admin access to created content

  • July 24, 2024
  • 0 replies
  • 150 views

Hi, 

 

Problem : 

Admins are unable to view content created within Creative Cloud for Active users

 

Scenario 1 : As an education establishment our users may want a data dump before they leave of the work they created and own. Once their license has been deactivated, they can do a transfer (assuming they are continuing the license to a personal account). Admins (once the account has been deactivated) are able to grant access/create a compressed file of the content within. OR they can access creative cloud and download the files manually - this is cumbersome as it doesnt download folders, nor does it inform you why a file failed to download (or what file it was), which then means manually checking the new folder structure matches the CC structure.

 

Scenario 2 : An organisation is responsible for the content its users creates, should an investigation in to some content need to occur, there is no way for an organisation to investigate beyond "who/when" - if a user has a naming scheme such as 1.psd, 2.psd, 3.psd etc there is no way for admins or investigating bodies to access this data to see what the content was, therefore making the investigation end prematurely.

 

Request 1 : graduation.adobe.com allows you to transfer content, however as this is only available to education customers would it be possible to have the option for downloading a compressed file of the content (Admin/Storage/Individual Users/Inactive Users) be added to the options so users can initiate this themselves without Adobe/Support Invovement

 

Request 2 : Litigation hold / Investigation hold, to allow administrators with the role to investigate Active users CC online content, whether this is utilising the compressed archive method already available (to inactive users), or direct access to the data as a storage administrator similar how Exchange admins can grant permissions to open other mailboxes.

 

This covers legal requirements, and systems management taking the pressure away from existing support teams.