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December 7, 2025
Open for Voting

Feature Request: stable authentication for two personal devices

  • December 7, 2025
  • 2 replies
  • 131 views

If this has already been reported, apologies — but the issue has become hard to ignore.

 

The recent automated measures against account sharing are creating a lot of friction for users like me who work legitimately on two personal machines. I keep getting intrusive pop-ups, warnings, and password-change prompts that interrupt my workflow even though I am the sole user of the account.

 

I understand the need to prevent misuse, but being repeatedly blocked as if I were doing something improper is getting genuinely exhausting. It disrupts work for no real reason.

 

A clearer option to permanently authenticate two personal devices would prevent these unnecessary interruptions and avoid penalising compliant users.

2 replies

kglad
Community Expert
Community Expert
December 7, 2025

@jane-e 

 

in previous years this was an uncommon complaint with the usual fix being

 

1. enable 2 fa

2. deactivate all computers listed at https://account.adobe.com/activated-devices

 

however, this has been a very common complaint lately.  and those steps haven't helped most users.

 

i haven't seen any fix or reasonable explanation for sudden increase in complaints.  the only possible explanation/fix i've seen was to change email addresses associated with the account because of some number of failed account sign ins.

 

this explanation/fix is too recent to have recorded any results so i don't know if it's helpful or not.

jane-e
Community Expert
Community Expert
December 7, 2025
quote

The recent automated measures against account sharing are creating a lot of friction for users like me

By @Doktorbonfus

 

I've been using Photoshop since 3.0 and can confirm that account sharing has never been allowed. I go back and forth between computers and have never gotten the issues you are seeing. Adobe staff is on this forum, and they may be able to assist.

 

Have you tried enabling Quiet Mode to see if that helps? Preferences > Notifications > Enable quiet mode. It's worth a try.

https://helpx.adobe.com/ro/photoshop/using/preferences.html

 

Jane