Impossible to use two apps from different profiles at the same time.

Forum|Forum|2 years ago
July 7, 2023
7 replies
812 views

This is less a "bug" than a willful slap in the face to paying customers.

It 's very common for someone to have an employer-provided subscription to some products (like CC), and then to pay for another personally, (like Captivate). When that happens, Adobe forces you to have two separate profiles, and it's impossible to use apps from both of the subscriptions at the same time. You have to log out of one profile (which disables the the apps in that one), and then log into the other (with multi-factor authentication, no less), if you need to use the apps under that subscription.

Adobe refuses to remedy this. It's a disgraceful and shoddy way to treat its customers; there's no reason why they can't just make them separate accounts that work on the same comptuer. Instead, they tell you to convince your employer to pay for all your products--which clearly is an attempt to get more revenue from bulk subscriptions. It's shameful.

Others

Kalvyn Rasquinha

Community Manager

Hi all. We've added this capability earlier this year for our web experiences in the browser - you can switch profiles by using the Profile Menu when you click on your avatar at the top right. We're planning on adding this capability to the Creative Cloud desktop app in the next release.

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joshr17756014

Participant

I could not agree more. Having to sign out to manage multiple profiles is so painful. Profiles should function on a per app basis.

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Bart347517993chc

Participant

Any idea on when this is going to be implemented ?

It would be useful to have this fixed first in Lightroom and Photoshop as it's very likely to switch between the two apps while editing photos.

Even better would be if it would also be possible in Lightroom (cloud) to switch easily between two accounts/profiles with each their separate cloud storage. I think many people working with Lightroom for their company use the software privately as well.

Kalvyn Rasquinha

Community Manager

Hi @etm1000 , @andrew.taylor , @ds2710 - we're working on fixing this. As you can imagine, this requires some foundational changes across all our apps.

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ds2710

Participant

Same here, it is very frustrating having to log out from the account just to switch the profile. For me a great user experience would be if I can switch the profile with one click.

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andrew.taylor

Participant

Agreed, this is a major pain for personal accounts and work accounts. My work pays for Acrobat Pro. I pay for Lightroom and Photoshop. It is a major pain to have to sign out to use the different applications.... Come on Adobe, let us use multiple accounts with Creative Cloud already.