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ASoB57
Participating Frequently
April 12, 2023
Open for Voting

Is Adobe testing software on its clients? How to improve Creative Cloud.

  • April 12, 2023
  • 0 replies
  • 261 views

Hey Adobe! Recently, I had the pleasure of talking to your support team regarding Adobe XD software where you solved the issue of the missing installer with the message... 

"From April 1, 2023, Adobe XD will no longer be available to new customers for sale as a single application. Adobe XD will continue to be available for add-ons and renewals for customers who had already purchased XD Single App on or before March 31, 2023, and to any customer (new or existing) as part of Creative Cloud All Apps plans. We will continue to provide technical support for al

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Why did Adobe withdraw Adobe XD software without informing customers? Why wasn't the Adobe XD subscriber list ready on the day of the withdrawal? This caused an error of Adobe XD software missing in CC. I have the impression that Adobe or the department responsible for distributing new and updated software is not testing it before deployment, but is waiting for irritated customers to report problems. Even the latest version of CC v5.10 has visual errors that are easy to catch (example in screenshots), indicating that changes are being made in a hurry. And this reflects on the qual Topics help users find your post. Please select one or more topics. Topics help users find your post. Please select one or more topics.ity of products and customer satisfaction. As a person professionally involved in software testing, I would like to share some comments on Adobe's software distribution.

1. Introduction of software with an extended support period - LTS.
2. Introduce novelties and latest features outside of LTS.
3. Introduce novelties and new features to LTS after removing glaring bugs (after tests from point 2).
4. Leave all previous versions of programs (from the first versions) in the CC package - with a note on lack of support and assistance, if it is no longer possible.
These are only 4 points, but very important. Dear Adobe community/customers, if you think that such solutions will improve the functioning of the programs, please vote for this post. Dear Adobe, if you want to improve the quality of your programs, please consider introducing an LTS version. Best regards!