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Participant
November 6, 2025
Open for Voting

MacOS Adobe Creative Cloud desktop app sign in with DUO authentication issue

  • November 6, 2025
  • 1 reply
  • 70 views

When users of MacOS devices attempt to sign in with the Adobe Creative Cloud desktop application and signing in with DUO authentication set to block sign ins with unsuporrter OS or unknown OS', DUO will block Adobe Creative Cloud deskt top app sign in with an error for "Unknown OS" (even if running the most current MacOS). Alternatively, signing in with the web browser option, passes this DUO security check. Also of note, the same issue is not found on the Windows Adobe Creative Cloud desktop app when signing in with DUO. This leads me to believe the Adobe CC imbedded web app for the Creative Cloud app on the Mac either does not allow DUO to view the OS version, or repersents itself as a generic OS to DUO. 

 

My request is for Adobe to update this Mac Adobe Creative Cloud desktop application to allow DUO to verify the MacOS version as the Windows version of Creative Cloud desktop app does.

 

When requesting support on this matter, Adobe support suggested using the web browser sign in as a work around for MacOS and to submit a feature request: "
Regarding your query, "Is there not an option to have Adobe look into the Mac version of their Adobe CC desktop application with regards to Duo?" After consulting with our experts, I would like to inform you that there are currently no plans for this feature. I kindly request you to submit a feature request so our team can be aware of your suggestion and consider including it in future updates."

1 reply

Kalvyn Rasquinha
Community Manager
Community Manager
November 9, 2025

Hi @NYU Dm194 . I'm checking on this with the team.