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Legend
October 5, 2023
Open for Voting

Things in the CC client that are wrong

  • October 5, 2023
  • 6 replies
  • 394 views

As far as I k now, there is no user voice page for the client, hence I put this here. With the current version 6.0.0.571, following things are either version specifically wrong or in general:

  • There is no switch to turn off synchronization. The synch will always automatically start when starting the client, so you must stop it. The synch would even start if there is nothing to synch.
  • The About window is blurry (see below)
  • When wanting to have two versions of the same app installed and installing a newer after an older, CC would still call it an update, though it isn't one.
    • In the install process of the newer, the checkmark for "Uninstall older version" is automatically checked. Very unpleasent should you overlook it.
  • Under "Your libraries" it lists a few libs I never created. When deleting the first one, the next is called "Your library" and then the next one, too. So I had three libs called "Your library"?
  • When deleting the last library, it occasionally comes up with a screen "Oops, something went wrong. Cannot synch" and there is a button "Retry". After a few seconds, the message disappears and the lib is back again. If you repeat, the message wouldn't always come. The CC tells "Library permanently deleted", but it pops back up every time. Seems, you cannot delete the last lib, which doesn't make sense. I don't need libs, I don't need synching. If I do the lib deletion on the website, there it works as expected.
  • When deleting a lib, the synch will start again. The goal is to perhaps only the local original and not an online copy or vice versa; as it seems, this isn't possible, as you cannot set "don't synch this lib". 
  • The CC synch information window tells me I used 1 GB of 1 TB storage, though there is not a single file synched from my PC. Seems it synchs other data which you have not control of and which I cannot see.
  • Languages: while you can select the language to install an app in, you cannot select the CC client's language. It will install in the system's default language.

 

 

 

6 replies

Kalvyn Rasquinha
Community Manager
Community Manager
December 15, 2023

@Doc Maik one more update - if you pause syncing and restart the Creative Cloud app, syncing should continue to stay paused. If you're observing different behavior, could you collect and upload a log file. Details here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Adobe Employee
December 12, 2023

@Doc Maik  Thank you for your feedback. The CC Library synchronizer does automatically regenerate a default 'Your library' which is empty and does not contribute to your quota. So yes you can delete the library, but we automatically create a new one. I've shared your feedback with our product managers for reconsideration. 

 

You can delete this library and turn on library syncing if you want to stop the process from running. Press the pause button next to Library Syncing.

 

 

Regarding the 1GB of your 1TB storage, items in your Deleted folder count against quota until they are permanently deleted. More info here https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html 

 

 

kglad
Community Expert
Community Expert
December 11, 2023

@Doc Maik 

 

regarding the cc desktop app language, see if you can download the english app from "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Doc MaikAuthor
Legend
December 11, 2023

Hi Kalvyn!

Yes and no. Yes for "I'm able to pause it", which isn't turning it off. No for it's not permanent.  As I wrote, the next time I start the client, at least after it has updated itself, synching starts again.

 

Blurry: Windows

 

Language: because I can also select the language for the apps and german translations are often kinda odd. I also started to use the apps in english because when talking to people who translate for us in Indesign, we sometimes refer to specific items in the GUI to find special actions or to explain how to use things in ID. 

Kalvyn Rasquinha
Community Manager
Community Manager
December 9, 2023

Hi @Doc Maik , thanks for this feedback. I've added some of your suggestions to the backlog or created bugs for the team to investigate.

 

Couple comments/clarifications:

  • You should be able to turn off syncing by pausing it. Click on the cloud icon in the top right of the app and pause the sync you don't need.
  • Regarding the blurry "About" dialog, can you share if you're on Windows or macOS? Could you also share the resolution and dpi of the display you're using?
  • Regarding the languages, could you share more about why you would want this app to be in a different language than your system?
kglad
Community Expert
Community Expert
October 5, 2023

<moved from cc services>