Skip to main content
Califdan2
Califdan2
Inspiring
May 29, 2024
Released

P: Provide list of images that are being synced in each direction in LrC itself

  • May 29, 2024
  • 36 replies
  • 4388 views

PROBLEM

Prior to LrC/13.3,  In the Lightroom Sync tab of the Preferences dialog there was a list of images that were in the process of syncing with the Adobe Cloud.  This was removed as of LrC/13.3 when the cloud sync architecture was updated to improve performance and reliability.   

 

However, we are still seeing a large number of situations where numbers of images get stuck in the sync process and just sit there in limbo without change,  Other than being able to see how many images are in process each way, there is no place in LrC to see which images are involved other than a lenghy and complicated process to generate and then decipher a diagnostic report.  In addition it is not clear how to read those diagnostic reports.

 

PROPOSAL

Someplace in LrC itself, please provide a list of the images that are in the process of syncing in each direction.  If possible, inlude which direction they are going and what is being synced (just metadata, full image, etc.)

 

Thanks

    36 replies

    Show previous replies
    J
    jstefely1
    Known Participant
    June 11, 2024

    Agree, please we need this back, have 2 images stuck and can't figure out which ones thay are

      K
      Kilimanjaro05
      Inspiring
      June 9, 2024

      I agree with the proposal to bring back the identification of the images with sync problems. LrC is stuck on syncing one image for me and Adobe tech support has not been helpful after five sessions with them.

        R
        Richard Webb
        Participant
        June 8, 2024

        The synch issue needs to be fixed and soon.  For those of us who fully use LR, LrC and the app based LR to integrate images, this has been a disaster.  As with others, LR shows no sync issues while LrC is stuck at syncing 13 images.  Clearly the problem is local.  And repeatative links by so called Adobe experts is not helping.  Create an elegant area in these programs to look at what is synching and what is having issues and a way to fix the problem.   Lest I may be looking for another provider to edit and organize my stuff...

          DavidMallinson
          DavidMallinson
          Participant
          June 5, 2024

          absolutely agree

            D
            DaMoroshka!
            Known Participant
            June 4, 2024

            hovering over cloud icon WILL NOT give you snapshot of uploading and downloading images, just number of images being synced at the moment, and mine is stuck at 15 forever, with zero sync issues in the online page album. 

            Hiding the buttons behind a hotkey was very dumb, look at the preference page - its got 3/4 of the page EMPTY at the bottom, with ZERO information, cotrols, or icons. This space could be utilized to continue showing detailed info on the images that are being synced currently, and could be expanded with more diagnostic and current status information!

            Da, Moroshka!
              Rob_Sylvan
              Community Expert
              Rob_SylvanCommunity Expert
              Community Expert
              June 3, 2024

              I realize this isn't what you are asking for, but just in case it helps in the meantime, I found this in the new sync FAQ:

              How can I know more about sync status?

              The Cloud icon can tell you about the current sync status. You can see different icons for different statuses. Hovering over the Cloud icon gives more information about the current status. To know more about the image sync status:

              • Selecting the Cloud icon will show the number of syncing images.
              • Hovering over the Cloud icon will give you a snapshot of the downloads and uploads.
              • The sync status of the assets can be seen in the tooltip of the sync icon on the image in the Library grid view.
              • If you see a sync that is stuck for a long time. 
                • To View Sync Status on Web, select the Cloud icon at the top right beside Web and then select the gear icon to open the Lightroom Sync Preferences. Hold the Alt (Windows) or Option (Mac) key to reveal the tab. Select View Sync Status on Web to redirect to Lightroom for Web, showcasing all the photos with sync issues, and take appropriate action.
                • Check if you have an All Sync Error collection created in the catalog. If yes, visit that collection and hover over the images for detailed error info.
                • If you don't see an All Sync Error collection, No sync issue on the web, and the numbers are still not settling down, contact Adobe Customer Support.
                T
                tnsprin
                Inspiring
                June 3, 2024

                Like others mine has gotten to the point where it no longers shows any signs of movement.  Shows 8 photos to upload.  No sync errors showing.  New changes do seem to move up/down as required.

                Did work with support and he took the Sync Diagnostic file, and some other logs.

                 

                My internet speed is fast enought that I would nuke the online, IF PEOPLE were not still reporting problems with that approach.

                  markdavidgerson
                  markdavidgerson
                  Participant
                  June 3, 2024

                  You've got my vote! Immediately after I updated to 13.3, five images got stuck in sync. There were no visible sync errors and, with no way to see which images were causing the problem, I wasted hours trying to troubleshoot the issue. In the end, it took two calls to Adobe Support (during which many troubleshooting steps were unsuccessfully attempted) and a subsequent escalation to engineering for those images to be identified. Once they were, of course, it was easy for me to remove them from "all synced photos," wait for the sync to complete and then add them back. If I could have seen those images at the outset in the sync panel, always possible before this latest update, it would all have been much simpler...and would have saved both me and Adobe staff much time. 

                   

                  Sync in LRC has always been buggy. With this latest update, those bugs have become nearly impossible for users to squash on our own.

                    M
                    Marc239756447alm
                    Participating Frequently
                    June 3, 2024

                    Come on, be a good sport, they gave us Gen-Erase, that Photoshop has had for close to a year. Compared to the Ps implementation this new one in LrC just flat sucks! But hey, they gave us a new sync 🙂

                    D
                    DaMoroshka!
                    Known Participant
                    June 3, 2024

                    I am at a loss to qualify and interpret the Adobe's "progress" on Lightroom Classic. They "upgraded" sync just to make it more dumb, more error prone, and removed what litte information users used to have regarding what exactly is the sync engine is doing at the moment! I guess it is the sign on our times, that people are having crazy ideas and cannot realize that making something WORSE does not mean UPGRAGING!

                    Da, Moroshka!
                      Show more replies
                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices