P: Support for HEIC file format (Windows)

Hi Jay,

I can absolutely confirm that Adobe has been and is working on this, as stated by others previously, and that it is coming to Lightroom.

In the meantime, you said above "it was not my intention to spam," but your continued torrent of posting on this forum could be interpreted otherwise by some of us here. Thanks.

I see your point John, it is valid for some folks but I use non destructive editing for a purpose - the JPEG is not a solution, but merely a workaround.  Non destructive editing is the core reason I use and pay for lightroom.

Victoria, thank you for that clarification - I did not understand what was happening and that makes sense.

I have seen that - and I also owned a company that built software so I know that most
of those requests are logged but never acted upon.  Thus, it is important to remain relevant, if not the need keeps falling to the bottom of the list.  Below is the twitter response I received after giving up on their phone support - just as an FYI - they usually respond in a day or two if you tweet @AdobeCare - include Lightroom in the first part of the sentence ... images also help...




    

A member of staff already said they're working on it, so the number of votes here or elsewhere is now irrelevant...

Victoria, That is a very valid point and there is a rationale (or so I believe):

So think about the barriers to voting for the feature on Adobe's web site:
1) you have to be a lightroom user
2) you have to be using the latest version of iOS (most iOS users are)
3) You have to be someone that, in addition to other formats like RAW (camera specific), you also take photos with your phone/ipad
4) You have to understand your issue and root cause (that took quite some time)
5) You may try to call - I was on hold for 1.5 hours for this problem and finally gave up
6) You have to know 1 - 5 above, and search for HEIC in google
7) You have to sign up for this group
😎 now you get to vote ... significant time lost for something that is important as many photos are being taken by iOS devices

My gut is there are many people, well above 101 that have this issue and if you can strip many of those layers away - it can make "voting" for this change much easier.  Thus I created this: https://www.facebook.com/groups/255453151688912/  to knock down those barriers ... lets see ...it only took 30 minutes to create and - no doubt people who call will have a great deal of free time to try to solve their problem (to which there is no current solution)...

Hey, what about using FB to organize a mass die-in on Adobe's front lawn or at the NYSE?

Sorry to be flippant, Jay, but numbers of votes are now pretty irrelevant - and I grant you that they are no longer as trivial as when I made the comment about 30 odd in 6 months. Adobe have said here that HEIC support is coming, so it'll be available when it's ready, and in the meantime you have high quality alternatives to using this compressed format.

So think about the barriers to voting for the feature:1) you have to be a lightroom user
2) you have to be using the latest version of IOS
3) You have to be someone that, in addition to other formats like RAW (camera specific), you also take photos with your phone/ipad
4) You have to understand your issue and root cause
5) You may try to call - I was on hold for 1.5 hours for this problem and finally gave up
6) You have to know 1 - 5 above, and search for HEIC in google
7) You have to sign up for this group
😎 now you get to vote ... significant time lost for something that is important as many photos are being taken by iOS devices

My gut is there are many people, well above 102 that have this issue and if you can strip many of those layers away - it can make "voting" for this change much easier.  Thus I created this: https://www.facebook.com/groups/255453151688912/  to knock down those barriers ... lets see ...took 30 minutes - no doubt people who call will have a great deal of free time....

So, Gary, was I the first to mention other companies? Er, no. But if someone else is going to indulge in whatboutery and reference Nasdaq, they may as well have examples that are a bit more relevant than a bunch of open source stuff and a once-leading phone maker.
We pay Adobe for more than our own pet must-have feature, and ultimately you're lucky (or have limited needs) if you ever get all your must-haves from any software. It sounds like HEIC is going to come, and that's fine by me. I just expect Adobe to support new file formats only when they are ready to do so, and it's obvious that there are complications with this one. I certainly don't expect Adobe to jump every time Apple farts.

That's fine, but I'm not sure I understand what hoping to achieve by creating a FB group?