P: Support for HEIC file format (Windows)

> My frustration has been that Adobe has in the past removed information.

The only posts that get deleted are duplicates, pirating, outright spam and bad language. Adobe doesn't even delete posts that are anti-Adobe, as can be see by many of the angry posts still live here on the forum. We do merge threads of the same issue, but the "other" versions of the threads remain live with a link to the merged thread.

John, you are avoiding the issue; who cares about other companies who DON'T  support it - that's whataboutery.
The important information is that there are now several companies that DO support it, so the excuses from Adobe are starting to sound hollow.
Or are you saying that it's OK for Adobe to be really late with something, so long as another competitor is even later? That is NOT what we pay for. Every month.

And your statement is based on stringing together a selective bunch of links. When did you last see a Nokia, and are Adobe quaking in their boots because of GIMP or open source libraries? You might have been more convincing if you had added Luminar which  did recently add support, but does another direct competitor like CaptureOne support HEIC/F etc? I don't think so. In this thread Adobe have said they are working on support, so fine, let's see it when it's ready and not before.

Your statement is based upon quite a few of assumptions.  If it has been implemented by the following companies, and Adobe focus is on images and the manipulation of images they should be at the forefront.  You suggestions of their behavior seems counterintuitive.  Lastly, their strong cash position might suggest many things, such as the one you listed above, or they are planning on going to the moon.  However, 1.5 hours waiting to talk to someone on the phone does not equate to a focus on customer service - I finally gave up - only effecting 1 metric: Time to Answer.

https://en.wikipedia.org/wiki/High_Efficiency_Image_File_Format
In June 2017, Apple announced support for HEIF in macOS High Sierra and iOS 11 which were released in September 2017.[14][15][16]

Nokia supports the format and has released an open source JavaScript HEIF decoder on GitHub that works in a web browser.[17]

In December 2017, Zoner released an update to its Zoner Photo Studio X program, which is the first Windows application to offer support for HEIF.[18][19][19]

In March 2018, Android P and Microsoft Windows 10 (version 1803 preview, build 17123[20]) introduced support for HEIF.[21]

In April 2018, struktur AG released the open source library "libheif" that supports reading and writing HEIF files, including alpha and depth images, tiled images, thumbnails, sequences, transformations, overlays and EXIF metadata.

In April 2018, ImageMagick added support for reading and writing HEIF files.

In May 2018, GIMP added support for loading and exporting HEIF files.[22]

I've commented before about the juvenile quality of many of these posts demanding HEIC..... It's misleading to claim Adobe have not kept their side of the subscription deal by their not rushing to support this new file format. It'll come in its own good time but as stated before, it's obvious that there are complications - licensing may be one. In the meantime you have high quality alternatives. Adobe's financial performance indicates many things - quite possibly including customer satisfaction. But you can't please all the people all the time - nor should you.

There are alternatives to Lightroom: https://havecamerawilltravel.com/photographer/lightroom-alternatives/

From Wikipedia: 
In June 2017, Apple announced support for HEIF in macOS High Sierra and iOS 11 which were released in September 2017.[14][15][16]

Nokia supports the format and has released an open source JavaScript HEIF decoder on GitHub that works in a web browser.[17]

In December 2017, Zoner released an update to its Zoner Photo Studio X program, which is the first Windows application to offer support for HEIF.[18][19][19]

In March 2018, Android P and Microsoft Windows 10 (version 1803 preview, build 17123[20]) introduced support for HEIF.[21]

In April 2018, struktur AG released the open source library "libheif" that supports reading and writing HEIF files, including alpha and depth images, tiled images, thumbnails, sequences, transformations, overlays and EXIF metadata.

In April 2018, ImageMagick added support for reading and writing HEIF files.

In May 2018, GIMP added support for loading and exporting HEIF files.[22]

https://en.wikipedia.org/wiki/High_Efficiency_Image_File_Format

Here you go - May 30, 2018: 

They hit a bug?  Yea, they don't want to do it.  Here are the folks that have:

In June 2017, Apple announced support for HEIF in macOS High Sierra and iOS 11 which were released in September 2017.[14][15][16]

Nokia supports the format and has released an open source JavaScript HEIF decoder on GitHub that works in a web browser.[17]

In December 2017, Zoner released an update to its Zoner Photo Studio X program, which is the first Windows application to offer support for HEIF.[18][19][19]

In March 2018, Android P and Microsoft Windows 10 (version 1803 preview, build 17123[20]) introduced support for HEIF.[21]

In April 2018, struktur AG released the open source library "libheif" that supports reading and writing HEIF files, including alpha and depth images, tiled images, thumbnails, sequences, transformations, overlays and EXIF metadata.

In April 2018, ImageMagick added support for reading and writing HEIF files.

In May 2018, GIMP added support for loading and exporting HEIF files.[22]

 https://en.wikipedia.org/wiki/High_Efficiency_Image_File_Format

You can add yourself to this list - I set it up today: https://www.facebook.com/groups/255453151688912/