P: Support for importing Live Photos (iOS 9, iPhone 6s)

I'm so sad. I've just imported 2 months of photos of my newborn babe. Deleted pics of iphone and then realised to my dismay that they are ALL mov files in lightroom. Needless to say I've turned off LIVE on the iPhone now, but it's too late. Any ideas what I can do? 

I can confirm that the actual import even seems to continue when the iPhone 7+ screen is locked. BUT I just watched it during import and it took about 3-4 minutes until the first picture actually appeared in the "Current Import" folder, which seems crazily long, once the first picture appeared the rest of the pictures appears rather fluently. This is all very, very strange...  Hope you report this feedback back to your developers and find a solution for all these reported issues to make Lightroom the best tool again to work, develop and organize more than 100K photos in a robust, fast and reliable way.And I'd like to mention again: Thanks, Sunil, for listening to us here and supporting us!Best wishes, Christopher

Yes, I still experience a problem when the iPhone locks its screen.I am just trying to import only the new pictures on my iPhone 7+. During rendering of the previews in the import selection pane previews don't get rendered anymore after the iPhone screen locked itself after few minutes... (see following screenshot)The text in the preview frames says in German language "preview for this file is not available". After a while that text appears in every preview frame and not a single additional picture is rendered anymore which makes image selection impossible.At this point I have to cancel the import process, unlock the iphone again, go again in the import window and remember to touch the iphone screen once in a while so it doesn't lock itself... I just did this and almost immediately I saw all previews in the import selection window (no idea why at second attempt they show up so extremely quick?!). The actual import process itself seems very slow to me, but that might just be a feeling caused by many video files I have usually on my iPhone that take long to import. In many cases when I start the import process the even minutes later I don't even see the first picture or video from my iPhone appearing in the "Current Import" picture folder. I will try to find out if that's also caused by the screen locking after few minutes and then update you later again.Best wishes, Christopher

Hi Sunil,
Great. I am wainting to import my live photos too 🙂

the last one
iOS : v 2.7.1 3D4B98
Mac : 2015.9

I've just checked one more time. Made the Live Photo. And they are simple jpegs.

Edward,
Could you please let us know the Lightroom version you use?

Thanks,
Sunil

Sure, Christopher & Gregard,
We are aware of the Live photo issue you mentioned (some of the movie files displayed with a green preview) We need to update a component that we use for video rendering. We are working on it. I will let you know once we have some progress.
I thought even after iPhone is locked, an import process that has already started gets completed. Isn't it the case?
Thanks again for the feedback.

Thanks,
Sunil

My Lightroom does not support it at all. I just get jpeg file from Live Photo file. And there is no movie file at all. I have iPhone 7 Pro. I can't see them in my library on iPhone neither on Mac

I second this. Keep up the good work Adobe. iPhones, Pixel and S7/S8 should be top priority these days.

Hi Sunil,

I just verified this again as well on my iMac using iPhone 7+ after installation of the latest LR update.Some of the short live photo videos show okay, but many are unfortunately still shown in green in preview and playback also does not work (nothing but green is shown).
Also there's still an issue when the iPhone locks the screen during an ongoing import process, this typically leads to interruption of the import process. When I have to import a large number of new pictures, this almost always happens due to the very slow import process (iPhone 7 and Retina iMac).
Honestly, I am still not happy at all with this. The iPhone is a VERY commonly used device for photography these days, and personally while some others might not I like the idea of live photos. Since the issue started the import process in combination with the iPhone is slow, unstable, incomplete and my trust in it is down to zero at the moment (which is why I never deleted a single picture on my current iPhone cause I'm still waiting for Lightroom to be reliable again and show all the live photos correctly (= photos + the short videos)).On the other hand I like the editing functions and workflow of Lightroom, which is why I would prefer not having to switch to Apple's solution instead. With my Canon DSLR Lightroom just works perfectly fine as always, but meanwhile the number of pics I take with the iPhone is much bigger and a stable and robust import process for this device as well is critical for me.

Please keep us updated here about your progress in fixing these still existing very painful issues. I am really happy to see that you are watching this discussion and take our feedback over to your R&D team!
Best wishes, thanks for your support!
Christopher