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FeedbackCommunityMember
Inspiring
November 8, 2016
Released

P: Ability to export more than 15 photos at a time

  • November 8, 2016
  • 81 replies
  • 2218 views

Here is our conversation about CS and me
Naveen GK: Hello! Welcome to Adobe Customer Service.
Naveen GK: Hi Yeung
yeung y: Hello
yeung y: i have a question
yeung y: how can I do unlimited dng export to jpg on my iOS and android Lightroom mobile
Naveen GK: I understand that you would like to use Lightroom free trial on ipad. Is that right?
yeung y: Correct
Naveen GK: Let me check and help you with that.
Naveen GK: May I place this chat on hold for a minute or two, while I check the information for you?
yeung y: Of course, thank you
Naveen GK: I'm sorry, Yeung . It's taking time please allow me few more minutes.
yeung y: Please
Naveen GK: Thank you for staying online
Naveen GK: I checked and see that there is no subscription under this account: [removed]
Naveen GK: Since you are using the trial version, I'll transfer the chat to our technical team to check and help you better. Please stay online
yeung y: And also one more question
yeung y: and also when I'm using android Lightroom mobile , For example I have 5 dng files convert to jpg , once I tag the photo from left to right , e.g : 1.dng , 2.dng , 3.dng , 4.dng , 5.dng , the final concert files is not in sequence , like 3.jpg , 1.jpg , 2.jpg , 5.jpg , 4.jpg . Is it normal?
Naveen GK: Yeung, we are from customer service team and our technical team will be able to check and help you with that. Please stay online
yeung y: Thank you so much info: Please wait while we connect you to a representative.info: You are now chatting with Priyank Dubey. Please don’t close the chat window or browser tab since it will end our chat session.
Priyank Dubey: Hello! Welcome to Adobe support.
Priyank Dubey: Please allow me 1-2 minute(s) to review your account details.
yeung y: Thank you
Priyank Dubey: DNG is only available for iOS not for Android yeung y: It's work android as well
yeung y: The latest Version
Priyank Dubey: Allow me one minute
Priyank Dubey: Oh Yes I am sorry it is only for specific Phones support Raw format
yeung y: It's work on iOS and android
Priyank Dubey: I am sorry but can you elaborate what you mean by unlimited dng Export?yeung y: Because I can only export 15 dngs file to jpg every time
Priyank Dubey: What if you try to select more, Are you getting any error?
yeung y: Got the message from the app
Priyank Dubey: What message?
yeung y: I need to run the app now, may be disconnect our conversation yeung y: How can we keep chating ?
Priyank Dubey: You can send the screenshot here
Priyank Dubey: contact us back and refer to case # 0220217102
yeung y: Your file was successfully uploaded: image.png.
yeung y: Cannot click over 15 files
yeung y: It happened any convert not even dng file
Priyank Dubey: There are no such Issue that has been reported
Priyank Dubey: You may try to create another collection and then check
yeung y: Pls wait
Priyank Dubey: ok
yeung y: Pls wait 1-2mins
Priyank Dubey: ok
yeung y: What do you mean another collection?
Priyank Dubey: Allow me some time
Priyank Dubey: okay, I have just checked on my end, You can only export 15 images at a time yeung y: Ohhhhhh
Priyank Dubey: There is no way to increase that Limit
yeung y: Even I join the Adobe plan ?
Priyank Dubey: Yes
yeung y: Both happen android and iPhone ?
Priyank Dubey: Yes
yeung y: It's bad news for some user like me when use iPad Pro to run Lightroom mobile app , when we edit all the raw photo . It's only export 15 images at one time .
yeung y: I like to use iOS system to run your app more than Mac or Windows because of the weight and very convenience
Priyank Dubey: You can sync as many images as you want and Use Lightroom Desktop to Export as many pictures
Priyank Dubey: but Lightroom Mobile is a very light version with only minimum functions
yeung y: I understand your point
yeung y: This is not a big problem for every users yeung y: As I told you I like using iPad to edit the photo when I travel or on the train
yeung y: Hope you discuss your engineer team to get a better performance on next version , nice to talk to you Mr. Bubey
Priyank Dubey: You can also post your suggestions on feedback.photoshop.com
yeung y: Just refer the case #0220217102 to the website?
Priyank Dubey: No
Priyank Dubey: You need to type in your actual problem
Priyank Dubey: case # are for Support only
yeung y: Ok , thank you for your sharing , bye
Priyank Dubey: Bye Bye!
info: Your chat transcript will be sent to [removed] at the end of your chat.

    81 replies

    Show previous replies
    B
    blueveek
    Participating Frequently
    July 21, 2018
    I fully empahtise. I’ve been trying to switch to Lr CC on iOS, but this limitation (along with not being able to lossless export OR sync settings) made me reconsider. Since I don’t want to go back to non tablet-centric workflows, I’ve stopped using Adobe products until they ship professional products.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 21, 2018
    The way it works now, it cannot replace any serious desktop workflow. Only small group of photos’ edit. It’s a shame because all the useful edits tools are there, and I am willing to subscribe to move my workflow on an iPad 100%.

    For now I will unsubscribe, following for a solution from adobe.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 16, 2018


    I have 500 pictures that I want to export and I can only take 15 at a time. It’s impossible to know witch ones that are already exported. The date disapoears in EXIF information after export. Useless if you do not fix this!
    johna76373788
    johna76373788
    Known Participant
    May 29, 2018
    A general question to everyone in this discussion.

    Has anyone tried out a macro touch tool? There is an app called Auto Touch which is unfortunately only available on cydia, not Apple App Store, so jailbreaking is required, which I’m not prepared to do.

    What this tool does is record an indefinite touch sequence, so what you do for example is, load 300 or however many images into Lightroom mobile. Start the touch record, touch the share button, slide your finger across the top row of images, touch the tick icon top right, which brings up the resolution block, choose max res, let the rendering happen (I’d recommend waiting 1 minute longer after render completes, as each render varies in time), then location box drops down, select the option to where and what folder it’ll be copied, most likely in files.

    Repeat this touch sequence until 300 images line by line are done. The first time will take a while, but in the end all you have to do in future is select your album folder and play the touch sequence back, walk away from your iPad and it’ll give you however many touch sequences you recorded played back you. Automation.

    You may have to turn off sleep or screen auto lock, but I do believe this could actually work.

    Anyone here know anything about these type of apps? Or even can make one?
    Antoine HLMN
    Antoine HLMN
    Known Participant
    May 29, 2018
    You're right! I'm currnetly looking how to use another sync service, as LR is not ready yet. I prefer a less complete solution but where I'm not dependent on bugs or basic design flaws.
    Now they're the only one to have a synced solution and they know it, but when another player comes to the market... Oh man!
    T
    tang33736618
    Participant
    May 28, 2018
    I think John has adequately addressed jhaftel’s questions 2 months ago.

    I don’t want work arounds. I dont want to carry one more item around that I don’t need. If the iPad Pro is powerful enough, and the app can do it. I don’t see why adobe can’t increase that export limit. If I can import unlimited photos, I don’t see why I can’t export unlimited photos. The app in its current form is manifestly inadequate for my workflow.

    I will just stick to my mbp and unsubscribe to Lightroom cc until the issue has been addressed. This subscription model that adobe is transiting to is a double edged sword. I am forced to pay for the service indefinitely, however I can also leave with my money anytime I want.

    Pity, since it was a first true mobile solution that actually worked and I liked it.
    johna76373788
    johna76373788
    Known Participant
    May 28, 2018
    Good point.
    Antoine HLMN
    Antoine HLMN
    Known Participant
    May 28, 2018
    ... that's because they want you to hit the 20 Go limit...
    johna76373788
    johna76373788
    Known Participant
    May 28, 2018
    Not sure if jhaftel is still part of this chat? If so, I believe there is a way to get around the 15 image export to some degree that doesn’t require sync.

    Adobe, Allow us to connect our iPads via lightning usb to a laptop or desktop, open Lightroom photoshop cc on the desktop and physically sync all the RAW’s from the iPad onto a selected hard drive connected to the desktop, including the catalog, with albums and collections, very simple. So the most I have to do is have a small 11 inch laptop with me that can batch rename, resize and export while I’m working on my iPad.

    If this is not possible, which clearly it is, because Lightroom Cc on desktop already connects to mobile devices to download from camera roll, is to allow us to take the catalog Lightroom mobile folder which we can get off our iPad through iTunes file sharing and open it on our desktop Lightroom photoshop cc, just like one shares any catalog folder, showing all edits and raw files.

    The third option is even more simple, allow just to sync or lightning connection for copying just the catalog info, so we can load our originals separately onto a drive and point to new folder location once we open the saved cataloging our desktop or laptop.

    Why can’t this be done and I’ve asked this so many times now on multiple forums and nobody ever addresses this?

    The reason is that adobe has put all its money, time and energy into cloud and sync tech and ignored basics. Its simple, many want Apple to up their game with iPads, even bigger and faster ones, so we can travel with one device, instead of heavy laptops and Wacom tablets. Adobe, internet speeds may be improving overall, but you presuming everyone, everywhere has a connection and your ignoring the fact that sd and compact flashes are increasing in size, image file sizes are increasing and in the end your expecting us to sync entire Lightroom mobile catalog with RAWs back onto our desktops, that’s like 200gb or more, crazy!
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    May 28, 2018
    Tan Gin Hui, scroll back up a bit to the comments made by jhaftel only 2 months ago. Josh is the product manager. He explained the technical limitations they're facing, but also asked some questions to help figure out how they can best work around those limitations. I'm sure your answers to those questions would be useful in addressing this issue.
    Victoria - The Lightroom Queen
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