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FeedbackCommunityMember
Inspiring
November 8, 2016
Released

P: Ability to export more than 15 photos at a time

  • November 8, 2016
  • 81 replies
  • 2218 views

Here is our conversation about CS and me
Naveen GK: Hello! Welcome to Adobe Customer Service.
Naveen GK: Hi Yeung
yeung y: Hello
yeung y: i have a question
yeung y: how can I do unlimited dng export to jpg on my iOS and android Lightroom mobile
Naveen GK: I understand that you would like to use Lightroom free trial on ipad. Is that right?
yeung y: Correct
Naveen GK: Let me check and help you with that.
Naveen GK: May I place this chat on hold for a minute or two, while I check the information for you?
yeung y: Of course, thank you
Naveen GK: I'm sorry, Yeung . It's taking time please allow me few more minutes.
yeung y: Please
Naveen GK: Thank you for staying online
Naveen GK: I checked and see that there is no subscription under this account: [removed]
Naveen GK: Since you are using the trial version, I'll transfer the chat to our technical team to check and help you better. Please stay online
yeung y: And also one more question
yeung y: and also when I'm using android Lightroom mobile , For example I have 5 dng files convert to jpg , once I tag the photo from left to right , e.g : 1.dng , 2.dng , 3.dng , 4.dng , 5.dng , the final concert files is not in sequence , like 3.jpg , 1.jpg , 2.jpg , 5.jpg , 4.jpg . Is it normal?
Naveen GK: Yeung, we are from customer service team and our technical team will be able to check and help you with that. Please stay online
yeung y: Thank you so much info: Please wait while we connect you to a representative.info: You are now chatting with Priyank Dubey. Please don’t close the chat window or browser tab since it will end our chat session.
Priyank Dubey: Hello! Welcome to Adobe support.
Priyank Dubey: Please allow me 1-2 minute(s) to review your account details.
yeung y: Thank you
Priyank Dubey: DNG is only available for iOS not for Android yeung y: It's work android as well
yeung y: The latest Version
Priyank Dubey: Allow me one minute
Priyank Dubey: Oh Yes I am sorry it is only for specific Phones support Raw format
yeung y: It's work on iOS and android
Priyank Dubey: I am sorry but can you elaborate what you mean by unlimited dng Export?yeung y: Because I can only export 15 dngs file to jpg every time
Priyank Dubey: What if you try to select more, Are you getting any error?
yeung y: Got the message from the app
Priyank Dubey: What message?
yeung y: I need to run the app now, may be disconnect our conversation yeung y: How can we keep chating ?
Priyank Dubey: You can send the screenshot here
Priyank Dubey: contact us back and refer to case # 0220217102
yeung y: Your file was successfully uploaded: image.png.
yeung y: Cannot click over 15 files
yeung y: It happened any convert not even dng file
Priyank Dubey: There are no such Issue that has been reported
Priyank Dubey: You may try to create another collection and then check
yeung y: Pls wait
Priyank Dubey: ok
yeung y: Pls wait 1-2mins
Priyank Dubey: ok
yeung y: What do you mean another collection?
Priyank Dubey: Allow me some time
Priyank Dubey: okay, I have just checked on my end, You can only export 15 images at a time yeung y: Ohhhhhh
Priyank Dubey: There is no way to increase that Limit
yeung y: Even I join the Adobe plan ?
Priyank Dubey: Yes
yeung y: Both happen android and iPhone ?
Priyank Dubey: Yes
yeung y: It's bad news for some user like me when use iPad Pro to run Lightroom mobile app , when we edit all the raw photo . It's only export 15 images at one time .
yeung y: I like to use iOS system to run your app more than Mac or Windows because of the weight and very convenience
Priyank Dubey: You can sync as many images as you want and Use Lightroom Desktop to Export as many pictures
Priyank Dubey: but Lightroom Mobile is a very light version with only minimum functions
yeung y: I understand your point
yeung y: This is not a big problem for every users yeung y: As I told you I like using iPad to edit the photo when I travel or on the train
yeung y: Hope you discuss your engineer team to get a better performance on next version , nice to talk to you Mr. Bubey
Priyank Dubey: You can also post your suggestions on feedback.photoshop.com
yeung y: Just refer the case #0220217102 to the website?
Priyank Dubey: No
Priyank Dubey: You need to type in your actual problem
Priyank Dubey: case # are for Support only
yeung y: Ok , thank you for your sharing , bye
Priyank Dubey: Bye Bye!
info: Your chat transcript will be sent to [removed] at the end of your chat.

    81 replies

    Show previous replies
    Antoine HLMN
    Antoine HLMN
    Known Participant
    May 27, 2018
    Won’t happen.
    They don’t listen... the only way would be to massively unsubscribe.
    T
    tang33736618
    Participant
    May 27, 2018
    It has been 2 years. Still no solution to a mobile export?
    V
    veritoh
    Participant
    May 25, 2018
    Same here, Adobe Creative Cloud isn’t our final destination, just a processing stage. I’ve notice the design of the Creative Cloud app makes importing easier that exporting but I’ll leave it to the tinfoil hat brigade to talk about captive design.

    If iOS Photos ever allows a nominated editor then that would be the ideal option for us. Lr on our iPad Pro + Pencil is pretty amazing and leaves the Mac less used but these little quirks are annoying. It’s almost as if we take the product more seriously than Adobe.

    Just testing a workaround- will post if successful.
    V
    veritoh
    Participant
    May 25, 2018
    Same here, Adobe Creative Cloud isn’t our final destination, just a processing stage. I’ve notice the design of the Creative Cloud app makes importing easier that exporting but I’ll leave it to the tinfoil hat brigade to talk about captive design.

    If iOS Photos ever allows a nominated editor then that would be the ideal option for us. Lr on our iPad Pro + Pencil is pretty amazing and leaves the Mac less used but these little quirks are annoying. It’s almost as if we take the product more seriously than Adobe.

    Just testing a workaround- will post if successful.
    Antoine HLMN
    Antoine HLMN
    Known Participant
    May 16, 2018
    Can’t you just add a « cancel » button in case someone dares to export more than 15 images and doesn’t want to wait?
    Antoine HLMN
    Antoine HLMN
    Known Participant
    April 27, 2018
    Damn! I think I might know another reason for this limitation. Imagine you are on the go with with many (maybe hundreds of Go) on your LR Mobile. But how do you get your those pictures on your computer without buying extra storage?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    April 25, 2018


    Can we have the ability to export more than 15 images at a time to files / camera roll in IOS Lightroom? I often want to upload a whole album and it can take ages when I have to split it into 15 at a time
    S
    scott.alex.brown
    Participant
    April 11, 2018
    Josh.... regarding your response to my comment and request for use case information...

    I don’t share from Lightroom, for two reasons... 1) apple photos (AP) and google photos (GP). Everyone I interact with has those two apps on their phone and that’s how they want to share pictures. They don’t want a website link; it’s just less user friendly. I might occasionally need to share via web link, but frankly, that experience is currently better and easier with GP.

    I also refuse to keep my photos in any single service. My Lightroom Classic CC workflow was as follows: after import, cull and edit, (1) export smaller-res jpgs to AP and GP for sharing (advantage also of dual back up of my finished work), and (2) move RAW files off skratch drive to Dropbox for storage and backup....

    With Lightroom Mobile (LM), I can see that changing... I still need the ability to share a collection of photo selects (typically 20-50 photos from an event; sometime 100-200 with bigger or multi-day events), but I think the benefits of keeping my RAW archive in the LM cloud would be a huge time saver, though I’d still want to send copies of my final RAW files to another back up service (Dropbox, etc).

    Hope that helps.

    More to the point... I still don’t feel like the 15 minute Apple limitation has been properly addressed and it seems like many others here feel the same... If I can import 1,000 RAW photos from my iPhone camera roll into LM iPhone app - which takes more than 15 minutes, both to load into camera roll then pull into LM app - then why can’t I do the same but in reverse???
    Antoine HLMN
    Antoine HLMN
    Known Participant
    April 11, 2018
    Victor, thanks for this idea 🙂 It has already been suggested (maybe even on this page). The idea is good, but the drawback of this solution would then be the big data usage.
    Another issue: Like John said, LR mobile is useful "on the go" and frequently used offline or with a poor connection. It is frequent the have the RAW file not updated to the cloud yet. Last but not least, would this impact the 20 Go allowance?
    johna76373788
    johna76373788
    Known Participant
    April 11, 2018
    Thanks jhaftel for communicating with us.

    To answer your questions from my perspective. For me its simple. I want to be able to leave my laptop at home, travel light with compact gear and an iPad Pro. Import what’s I’ve shot for a client, bring into lightroom mobile, cull and pick, edit and export full high res jpgs, renamed, into a folder is iOS files. Then connect either my Sandisk xpand or Gnarbox and copy that folder onto a usb and physical hand it to my client in the spot the next morning. My clients want their images immediately and I or they do not always have a internet connection for shared albums or folders.

    I could even live with the fact we cannot size or compress to jpg with our own preference or that I can’t rename. But to export all while I sleep, so in the morning or a couple hours later my 200 to 300 images are ready to hand over, non negotiable.

    I’ve already figured out how to rename and resize on a lightroom export/share through a workaround, but there is no workaround with export.

    Another good option, instead of giving us the sync only option, is to allow us to take the full mcat or lightroom mobile catalog with edit info and previews, copy it and have lightroom desktop open it when I return to my office, like the way we can share a lrcat file with others who have a copy of the original RAW. The only way I can get my RAWs off my iPad without a really fast internet speed, is to connect the iPad through iTunes and copy onto a desktop folder, but none of the xmp info edits are transferred, only original RAW. That’s why allowing lightroom on my desktop to read and translate mcat files is so important. The sync feature was designed by someone in the US with incredible connectivity, us who live in parts of Africa, like I do, find sync absolutely useless, especially stating edit on an iPad and syncing RAWs back to desktop, nuts.

    Thanks for your time.
    Show more replies
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