Inspiring

Released

P: Ability to export more than 15 photos at a time

Forum|Forum|9 years ago
November 8, 2016
81 replies
2218 views

Here is our conversation about CS and me
Naveen GK: Hello! Welcome to Adobe Customer Service.
Naveen GK: Hi Yeung
yeung y: Hello
yeung y: i have a question
yeung y: how can I do unlimited dng export to jpg on my iOS and android Lightroom mobile
Naveen GK: I understand that you would like to use Lightroom free trial on ipad. Is that right?
yeung y: Correct
Naveen GK: Let me check and help you with that.
Naveen GK: May I place this chat on hold for a minute or two, while I check the information for you?
yeung y: Of course, thank you
Naveen GK: I'm sorry, Yeung . It's taking time please allow me few more minutes.
yeung y: Please
Naveen GK: Thank you for staying online
Naveen GK: I checked and see that there is no subscription under this account: [removed]
Naveen GK: Since you are using the trial version, I'll transfer the chat to our technical team to check and help you better. Please stay online
yeung y: And also one more question
yeung y: and also when I'm using android Lightroom mobile , For example I have 5 dng files convert to jpg , once I tag the photo from left to right , e.g : 1.dng , 2.dng , 3.dng , 4.dng , 5.dng , the final concert files is not in sequence , like 3.jpg , 1.jpg , 2.jpg , 5.jpg , 4.jpg . Is it normal?
Naveen GK: Yeung, we are from customer service team and our technical team will be able to check and help you with that. Please stay online
yeung y: Thank you so much info: Please wait while we connect you to a representative.info: You are now chatting with Priyank Dubey. Please don’t close the chat window or browser tab since it will end our chat session.
Priyank Dubey: Hello! Welcome to Adobe support.
Priyank Dubey: Please allow me 1-2 minute(s) to review your account details.
yeung y: Thank you
Priyank Dubey: DNG is only available for iOS not for Android yeung y: It's work android as well
yeung y: The latest Version
Priyank Dubey: Allow me one minute
Priyank Dubey: Oh Yes I am sorry it is only for specific Phones support Raw format
yeung y: It's work on iOS and android
Priyank Dubey: I am sorry but can you elaborate what you mean by unlimited dng Export?yeung y: Because I can only export 15 dngs file to jpg every time
Priyank Dubey: What if you try to select more, Are you getting any error?
yeung y: Got the message from the app
Priyank Dubey: What message?
yeung y: I need to run the app now, may be disconnect our conversation yeung y: How can we keep chating ?
Priyank Dubey: You can send the screenshot here
Priyank Dubey: contact us back and refer to case # 0220217102
yeung y: Your file was successfully uploaded: image.png.
yeung y: Cannot click over 15 files
yeung y: It happened any convert not even dng file
Priyank Dubey: There are no such Issue that has been reported
Priyank Dubey: You may try to create another collection and then check
yeung y: Pls wait
Priyank Dubey: ok
yeung y: Pls wait 1-2mins
Priyank Dubey: ok
yeung y: What do you mean another collection?
Priyank Dubey: Allow me some time
Priyank Dubey: okay, I have just checked on my end, You can only export 15 images at a time yeung y: Ohhhhhh
Priyank Dubey: There is no way to increase that Limit
yeung y: Even I join the Adobe plan ?
Priyank Dubey: Yes
yeung y: Both happen android and iPhone ?
Priyank Dubey: Yes
yeung y: It's bad news for some user like me when use iPad Pro to run Lightroom mobile app , when we edit all the raw photo . It's only export 15 images at one time .
yeung y: I like to use iOS system to run your app more than Mac or Windows because of the weight and very convenience
Priyank Dubey: You can sync as many images as you want and Use Lightroom Desktop to Export as many pictures
Priyank Dubey: but Lightroom Mobile is a very light version with only minimum functions
yeung y: I understand your point
yeung y: This is not a big problem for every users yeung y: As I told you I like using iPad to edit the photo when I travel or on the train
yeung y: Hope you discuss your engineer team to get a better performance on next version , nice to talk to you Mr. Bubey
Priyank Dubey: You can also post your suggestions on feedback.photoshop.com
yeung y: Just refer the case #0220217102 to the website?
Priyank Dubey: No
Priyank Dubey: You need to type in your actual problem
Priyank Dubey: case # are for Support only
yeung y: Ok , thank you for your sharing , bye
Priyank Dubey: Bye Bye!
info: Your chat transcript will be sent to [removed] at the end of your chat.

Show previous replies

Victoria Bampton LR Queen

Community Expert

Scott, scroll down a bit to Josh Haftel's post. They didn't stay silent. He's the product manager for mobile, and he explained some of the technical limitations they're facing.

Victoria - The Lightroom Queen

S

scott.alex.brown

Participant

Regarding the restriction limiting the number of photos exported out of Lightroom mobile at a single time to just 15...

I find this disingenuous becase Adobe has enabled the ability to import quite literally hundreds of photos at a single time (maximum I’ve tested is 883).

Moreover, Adobe has obviously put significant effort into education and marketing material to explain how to get media into Lightroom Mobile, but there is a distinct lack of material - search and you literaly get nothing relevant - regarding exports; it makes me suspicious about their intentions.

I’m willing to give Adobe the benefit of the doubt; however, the inability to batch export large selections or whole albums to either the camera roll or file manager is a glaring oversight that frankly seems shaddy to me in light of the ease of which we can mass import. If there are technical limitations, or if the design approach is that mass-export is only to be completed on a proper full size PC, that’s fine... but please, Adobe, don’t stay silent. Put the same effort you gave into selling us on Lightroom Mobile into explaining the current limitations of the platform and what your development expectations are going forward.

I won’t continue using Lightroom Mobile if I cannot mass-export from my iPhone or iPad. Unfortunately, the mobile experience is excellent, and more efficient than the desktop, up to the last steps of the cull/edit/share then store cycle... being blocked at the end is exceedingly frustrating as sharing is the Whibley point.

Looking forward to a response Adobe. Thanks for listening!

Rick Spaulding -

Legend

Thanks for your input, Alana!

Don't forget to click the "Vote" button at the top of the page.

F

FeedbackCommunityMemberAuthor

Inspiring

Sort this out!! We need to be able to export whole albums! We don’t what to have to connect to a computer to do so. The thought of that in 2018 is ludicrous as we are going more mobile based then ever. SORT IT OUT!

johna76373788

Known Participant

I’ve noticed other apps cannot batch process either, so yes I would agree that it’s not as simple as Lightroom allowing more images to export. Apple needs to address this.

Another simple way I believe Adobe could get by this and help us is to create software built into Lightroom that can change a Mcat file into a Lrcat file (Lightroom mobile to Lightroom catalog), so we can copy our mcat folder over which contains everything from our RAW photos to the Xmp info and open it on a desktop and finish the process there. Just like when somebody shares a catalog with another person, same principle.

This should be simple enough,. If adobe can allow Lightroom cc to sync and communicate between mobile and desktop, there is already some sort of conversion process happening between iOS and OS.

Victoria Bampton LR Queen

Community Expert

It's all done locally (e.g. on your iPad) so you can still export while offline, therefore it's limited by the iPad's resources. See Josh's comment above:

One of the biggest issues still is that Lightroom (and other apps that write to and interact with the filesystem) cannot run in the background. An app like Lr is able to continue running in the background for up to 15 minutes after the user closes the app, but only until the iOS memory manager needs to recover the memory currently used by Lightroom (which is actually quite considerable, as we're doing quite a lot of heavy lifting of large files)

Moving that conversion process off to the cloud so you can download the results would be very cool though!

Victoria - The Lightroom Queen

bradw64746135

Participating Frequently

The reason given that the “app” is the limitation is somewhat confusing. Granted I am not the developer, so this may be totally off, but here is how I understand the app behaves.

Full size RAW images are mapped via the LRCatalog to the smart previews which are stored locally on desktop and downloaded in memory on mobile. All edits are mapped to the LRCat file in the cloud and thus synced across devices.

When the user selects export, they are simply telling the cloud to render full resolution jpgs from the RAW file using the most updated LRCat edits for each image. These files are then downloaded to the user defined output location.

If this is close, why can’t the heavy lifting occur in the cloud, running in a queue and storing the files in a temporary folder or even web gallery until the operation completes. After it’s complete a notification could be sent to the user and the finished files downloaded or even shared with a client.

Seems to make sense to me, could even have that be a feature to charge for, like free ### files in the cloud or free ### gallery in the cloud , etc.,

F

FeedbackCommunityMemberAuthor

Inspiring

This is the biggest thing separating me from using Lightroom mobile. It is the difference between shooting 500 images st my sons baseball game, processing them and having them uploaded for all the families within the hour at a coffee shop, and having to drag around my MacBook Pro and do all the editing there. Editing photos on my iPad quickly actually got me back into photography, now that I’m back in the whole swing this limitation is killing my momentum and motivation. I’m now two days since my sons last game and the SD card is still in the camera because I haven’t had the flexibility to edit them on mobile. PLEASE fix. I’ll let it process for 30 minutes if I need to, it’s an iPad. Once I’m done it just churns away And I’m off doing the next thing. I use Lightroom mobile to get editing tasks done sandwiched in the middle of my day whenever and wherever.

johna76373788

Known Participant

Please adobe sort this out, we need full album or collection export. If you have limitation with iOS or Apple, create a workflow extension when sharing that repeats itself over and over, choosing the next 15 images automatically and so on.

K

Klickflip

Known Participant

Exactly my problem using it. iPad pro is very capable and I normally shoot 100s - 2000 images on a shoot and make a selection of 25% and Mobile CC is great for on the go.
The speed we can import and edit is great.
But when it comes to exporting them out , really limited , completely messes up the lovely workflow.
Also why can't it export in the background? , its terrible that it takes over lightroom when its doing this.
+1 for preset sync , as I've prob mentioned before I want select a whole bunch of images in an album and then copy and paste the same grade to them all. I don't want to have to do this one by one to 100's!

Its so close to being great!

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