P: Enterprise/Education Licenses without Storage are unable to use offline-only mode

Just sent you my diagnostics as I'm having the same issue, but with my corporate account.

Greetings,

For all those on this thread, first: thank you for your patience. We've been, as of yet, unable to reproduce this behavior in-house. For those of you who still see a grayed-out Add Photos button we'd like to collect diagnostic logs from you.

In Preferences>Account hold down the [Opt/Alt] key and click the [Diagnostic Log] button. Send that log to me at: (email removed)

Thanks for your help.

I have been using Lightroom Classic for about a year (my account is active) and just tried Lightroom CC only to discover the same problem--plus sign grayed out and unable to add photos. I am using Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019); Operating system: Windows 10  OS Version: 10.0 [17763].  Lightroom CC mobile on iPad Pro seems to work OK.  Does anyone at Adobe have any ideas?

I'm having this problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed and updated. What should i do?

1.5 is not working for me. No version is working for me. any tips?

1.5 is not working for me. No version is working for me. any tips?

Hello Rikk Flohr, I'm having exactly the same problem, that the Plus Sign to add photos is not working, it's grayed out. I just bought it yesterday, I have the latest version installed nd updated. AND IT DOES NOT WORK!!! wHAT SHOULD i DO??

I'm on Windows and I don't have other devices plugged into my computer. 

I see at least one of you is on Windows. Is anyone hitting this on a Mac?

Also, do any of you have other devices attached that we might be trying to scan for photos? Examples include: a phone that's plugged into your computer, an external hard drive, a network drive (NAS) or camera card?

I can confirm: 1.5 works for me as well. Thanks a lot !