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Inspiring
January 19, 2019
In Development

P: Enterprise/Education Licenses without Storage are unable to use offline-only mode

lightroom cc 2019 add photo button greyed out. I cant import photo

153 replies

Participating Frequently
May 1, 2019
great just sent
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Rikk Flohr-Retired
Adobe Employee
May 1, 2019
Yes, Please.
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Rikk Flohr: Adobe Photography Org
Participating Frequently
May 1, 2019
yes - email this log?
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Rikk Flohr-Retired
Adobe Employee
May 1, 2019
Can you see this file: `<USERNAME>\AppData\Roaming\Adobe\Lightroom CC\lrcc_console.log` 
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Rikk Flohr: Adobe Photography Org
Participating Frequently
May 1, 2019
windows 10
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Rikk Flohr-Retired
Adobe Employee
April 30, 2019
@334571, are you mac or windows?
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Rikk Flohr: Adobe Photography Org
Participating Frequently
April 30, 2019
yes till having the same results
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Rikk Flohr-Retired
Adobe Employee
April 29, 2019
Jason,  you are still unable to create a log file after resetting preferences?
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Rikk Flohr: Adobe Photography Org
Participating Frequently
April 26, 2019
tried a couple time still not working.
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Rikk Flohr-Retired
Adobe Employee
April 26, 2019
Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the weird logging behavior continue after resetting the preferences?
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Rikk Flohr: Adobe Photography Org