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Participating Frequently
October 18, 2022
Released

P: V8.0 iOS local storage

  • October 18, 2022
  • 22 replies
  • 2961 views

After the upgrade to Lightroom iOS 8.0 on an iPhone 13 Max Pro, even though all images were previously  stored locally in full size, on first app  run it said it needed to do some "housekeeping" and reindexing, and suddenly now needs to re-download thousands of images (that were previously there, locally, full size). Furthermore, and to make things worse, it seems to be stuck and there is no progress in the sync/download count. The same is happening on my iPad. There should be no need to re-download the albums/images to local storage, and this never happened in previous upgrades.

 

Why is this happening?

 

Ideas?  Solutions?

22 replies

Known Participant
November 7, 2022

Thanks for your reply, Charlie.D

I only set albums with type photo to store local. I can confirm that no other album containing videos is set to store local.

Don't see any sync issues as my iPad can store this album completely local.

When I login to lightroom.adobe.com where can I find the album called "Sync issues"?

Inspiring
November 7, 2022

@Longstag 

In addition the images-only album, do you also have other albums with videos which are still set for Store Locally?  I'm trying to understand if store-locally for videos is causing a logjam that blocks other albums for storing locally too even when they have no video.

If that doesn't seem to be the case, and store locally is set only for albums with images, are you sure the images are fully synced and available from cloud storage?  Sign into your account at lightroom.adobe.com, and check: do you see any images mentioned in an album called "Sync issues?"

Dave…
Participating Frequently
November 7, 2022

Forget that, figured it out 😀

Known Participant
November 7, 2022

Now I face this issue even with albums containing no videos at all.

It's stored locally on my iPad but on the iPhone 1 photo is pending to get stored locally.

mare there any other know issues for storing locally beside videos?

Known Participant
November 1, 2022

LR Mobile for iOS seems to hangs on Uploading Original.

s.Screenshot:

Seems 8.0 is somehow buggy. Already removed all videos because of this know issue.

Has anyone faced same issues?

Ranjisha Sengupta
Legend
November 1, 2022

Hi there,

 

Thanks for reaching out. 

Do you mean Lightroom mobile version 8 or iOS version 8? As I see you are working with HEIC files, can you tell us where they are located? The images are taken using which camera? Do you see the same behavior with JPEG files? 

 

We're here to help, just need some info.

 

Thanks,

Ranjisha

Dave…
Participating Frequently
November 7, 2022

Hi Michael, how do you manage to move them? I don't have an optiont to move them only add to?

 

Dave...

Inspiring
November 2, 2022

@emoof 

Confidentiality rules prevent employees from sharing schedule details.  I can tell you the team is actively working on a fix.

For now, I can only suggest a workaround which is to create one or more albums with only images you wish to store locally, so that you can temporarily disable store locally on current problem albums. Images you edit in the functioning store locally album will also show edits in all other albums and also All Photos where the same image can be seen.

 

Once the fix is released, then you can re-enable store locally for any album you wish.

emoofAuthor
Participating Frequently
November 2, 2022

Adobe team: thanks for your prompt and detailed replies! However, as some of us with numerous albums, photos, and videos are at this pont pretty much dead in the water for the last few weeks (at least insofar as our workflow) and at this point put everything on hold as we can't continue using LR CC on iOS - is there an estimated ETA for a fix to this issue? it would be helpful to have some idea and plan around that. Every day I check the iOS app updates hoping LR will be there, but alas... 😥

November 1, 2022

Wanted to echo experiencing the same issues as well. Any album with a video blocks all other albums (storing locally) from proceeding.

 

> Devices: both on iOS16 and iPadOS16

> Troubleshoot procedures done: Logout and login. Reinstall app. Clear cache. Toggling between Smart Previews and full.

> Context: Ample storage space on both devices. Wifi speed is 500mbps down. An album is ~30-50GB. Left syncing overnight.

> Cannot reproduce in macOS Ventura

 

Would've been workable if the videos just don't store at all but when I try to store multiple albums, even if the other albums only had photos, one album with a video will block the whole process. That leads to thousands of photos unable to store locally.

 

Please fix, as it's the only thing blocking me from having a mobile and offline workflow 😞

Known Participant
October 26, 2022

I have an "ALL PHOTOS ALBUM" which has all my 80k pics and videos in it. This was suggested to me on the LRQ forum as a way of having smart previews for everything on my 2TB iPad.

 

Just to clarify, the All Photos Album has no purpose except to make it easy to download smart previews for the whole library with a single click. I have 650 working albums which organise everything.

"Jum Wilde" is of course Jim Wilde....couldn't find a way to edit. 

Known Participant
October 26, 2022

I have an "ALL PHOTOS ALBUM" which has all my 80k pics and videos in it. This was suggested to me on the LRQ forum as a way of having smart previews for everything on my 2TB iPad. It worked well until recently I noticed I had 611 pending in the ALL PHOTOS ALBUM. Tried lots without success then was pointed here by Jum Wilde on the LRQ forum.

For me the workaround is easy. I have moved all 611 videos out of ALL PHOTOS ALBUM into ALL VIDEOS ALBUM, and now the ALL PHOTOS ALBUM is steadily downloading all the smart previews. 
When the bug is fixed I can move them back again.
Thanks for the help!