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Participating Frequently
June 19, 2014
Released

P: Menu too small on Windows high res display

  • June 19, 2014
  • 346 replies
  • 8850 views

On my monitor (2560 x 1600) the menu on CC 2014 is too small - so tiny I can hardly read it. Selecting Expereimental 2nd option makes the whole programme far too big. Either so small I can't see it unless I sit very close to the monitor or so big it is unusable.
No problems with PS CC, only PS CC 2014. Having to unistall CC 2014 and go back to CC. Support offer NO solution

346 replies

Participating Frequently
August 30, 2015


So disappointed at the failure of Adobe to fix the menu font and icon incompatibility in Photoshop for high resolution monitors. I have complained about this for two years (back to the CS6 days) and the user groups across the web are full of like complaints.

Now even with a new CC 2015 and Windows 10 the problem is still unresolved. The PS screen either has 7 pt labels on microscopic icons or 30% of the screen real estate is taken up by the 200% UI resolution option. I would give up all of the CC 2015 updates for solution to this one problem which makes using PS stressful and frustrating instead of the pleasure it should be.

There is nothing that Adobe talent can't fix. You can fix this, if you care to. Obviously whatever your development systems are, you are not living with this issue or you would have addressed it.
Participating Frequently
August 25, 2015
This topic is marked "Answered". There appear to be at least some customers for which the "answer" (i.e. the Photoshop CC 2014 200% UI Scaling feature) did not resolve the issue.

I've opened a new, unanswered topic named "Photoshop CC 2015 UI font scaling produces font sizes too big or too small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)" in the hope that the remaining issue(s) can be tracked there until resolved. Below I've attempted to add a link to the new topic.

Photoshop CC 2015 UI font scaling produces font sizes too big or too small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)

If you are one of the customers still having problems, please go to the new topic and record your issue there.
Inspiring
August 21, 2015
The new 200% UI Scaling is a new feature in Photoshop CC 2014. If you do not have a CC Subscription, then that new feature is not available to you.

And no, installing later versions of Photoshop will not affect your older CS5 version.
Inspiring
August 21, 2015
Chris,
Thank you for the response. So what you are saying is that there is/was a compatibility problem between Photoshop software & high resolution monitors, causing my small icon problem?
And Adobe has addressed the issue with an update provided in PS CC 2014.2.x (as stated above), and I can download this update for free to fix the compatibility problem? I just click on the link above that you supplied.....this won't affect my PS CS5 in any way will it?

Thanks Again
Participating Frequently
August 21, 2015
Since “The problem listed in this topic is solved with the 200% UI Scaling”, my original question should not be merged with this topic because the problem listed in my question is NOT solved with the 200% UI Scaling. I suspect there are other users here that have been trying to say the same thing. Their problem is NOT solved either. Please unmerge my question and reopen it as a new topic so progress on the issue I reported can be tracked.
Inspiring
August 21, 2015
The problem listed in this topic is solved with the 200% UI Scaling.

Yes, we would like more flexible UI scaling - and we are continuing to work with Microsoft to deal with the Windows issues necessary to make that happen.
Participating Frequently
August 21, 2015
OK, I see the disconnect now. The 200% UI Scaling feature did NOT solve MY problem, and from what Adobe phone support has told me as recently as 2 weeks ago, I'm far from alone. Perhaps this new feature has helped some folks, but what it did for me was give 2 options--font that is too tiny to see, or font that is so large you are left with only a small fraction of the user interface in which to view your photos--a fraction that for my display was unusable. I had Adobe support remote onto my PC and we went through ALL the permutations of UI scaling and Windows font sizing together so they could see for themselves that there is still a problem, and the 200% UI Scaling feature did NOT fix it. They suggested I start checking this blog to get updates on the status of the fix which is still supposedly in development. So the support folks I spoke with were well aware of this feature, I had already tried it and found it did not help on my display (which they verified), and I (like many users) are still frustrated and waiting for a fix. Hopefully that clears up why I (and so many others) are saying that this is NOT answered or fixed.
Inspiring
August 20, 2015
Because it was solved with the introduction of the 200% UI Scaling feature in Photoshop CC 2014 - as already noted at the top of the topic. I'm sorry that someone from support was unaware of the current features in Photoshop - but this was already solved last year.
Inspiring
August 20, 2015
The only way we can prove it's not is to invite an adobe rep to come to one of our homes and show them!!. The doors open!
Participating Frequently
August 20, 2015
Chris, how can you say it was solved????? It is not. So many users are still having this problem, and Adobe support has told me several times (and as recently as 2 weeks ago) that this is still a known issue, and they said it will be fixed in an upcoming release (but they keep saying that, and the fix never comes). Why does this blog keep trying to claim it's solved when it is clearly not?