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Known Participant
September 7, 2021
Open for Voting

Support for Huion tablets

  • September 7, 2021
  • 2 replies
  • 343 views

Hello Adobe!! I'd love more support agents and tech agents for Huion products. I have the Huion H610 Pro1(2017) & Huion KAMVAS 20 (2019) 8192 models. I have noticed that others with Huion products are expirencing a lack of customer support both on Huion's company and Adobe's customer support. I was wondering if there was some way that Huion and Adobe can get together, collaberate some customer support options, maybe even a special integration feature that is automatically entered when Photoshop detects that a user is using a Huion tablet or monitor. I am currently having trouble with the driver itself detecting the monitor I'm using, this I already know is a Huion issue. But when I go into Photoshop, I noticed I can't change the pen pressure feature without the tablet or monitor being detected. Because of this it is a real struggle espicially if you are just getting used to drawing on a monitor system and a computer drawing program. I love art and love drawing digitally even better with all the controls you can have to make your expirence lots easier for a beginner level to intermediate, as I am somewher in between the two. Would love to see this happen soon!!

2 replies

Known Participant
September 21, 2021

@PECourtejoie hello apologies for the late response its been a busy week!! I believe I haven't I have to check I know I put a suggestion in there already it could've been this one but I will check on that this evening and if not will also put on there too!

PECourtejoie
Community Expert
Community Expert
September 8, 2021

Hello, did you also contact Huion support and ask them to collaborate ? (it's faster to build the bridge from both sides)

 

https://www.huion.com/support.html