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MatthewHinman
Participant
January 24, 2023
Open for Voting

Bug: 23.1.0 (Build86) Thumbnails not showing in Project Panel

  • January 24, 2023
  • 1 reply
  • 220 views
Several projects in this version do not show thumbnails for assets in the Project panel, whether still or video files.

    1 reply

    M
    mayjain7130546
    Participating Frequently
    August 8, 2023

    Hi @MatthewHinman,

    Sorry for the problem. We have added GPU support for thumbnails in the latest beta builds, and we believe thumbnails generation should be quicker and more efficient now. 

    Please check out the latest beta build version from the creative cloud and let us know how it goes there.

    You can download the latest Beta builds from Creative Cloud --> Beta apps
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

     

    If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.

    Thanks,
    Mayjain

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