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Inspiring
October 25, 2018
Open for Voting

P: Modifying font and font size in the interface

  • October 25, 2018
  • 188 replies
  • 53929 views

I would like to be able to change the font and font size across the board in the interface. it is WAY to small for my old eyes

188 replies

XilburQost
Inspiring
October 23, 2024

@Kevin-Monahan

 

"Help is on the way, it's just going to take some time"

 

While that may be sincere, based upon past experience it has no basis in reality, unless of course it's referring to a geologic timescale. We all know that for now and for the years to come Adobe will be busy putting out fires caused by its headlong rush into the latest new features. 

Known Participant
October 23, 2024

@Kevin-Monahan 

"Help is on the way, it's just going to take some time"

 

Some scope to comments like this would add credibility instead of incredulity.

Are you talking weeks, months, years, or decades?

(Obviously, a roadmap with actual dates is something that only corporate or major Hollywood studios can probably extract in NDA briefings by waving their wallets and screaming at VP or SVP of sales, but at least some realistic estimate - say less then 6 months or longer than a year, might be a lot more believable than the continued "trust us, we know you want it and we are working on something".)

Carson Jones
Known Participant
October 23, 2024

Let's sum this up quickly. Many people use 4K displays. Font scaling has been a critical UI feature used for refining our workstations. The latest 2025 release of both PPro and AE has removed this option for reasons unknown. It was a bad decision.

 

The simple solution, I'm hoping we see a hot fix for asap, is to bring back the option to adjust the font size.

 

I shouldn't have to be requesting this. The option to do this shouldn't have been removed in the first place.

Known Participant
October 23, 2024

Totally agree.

The only thing worse than Adobe not fixing the font problem, is actually removing the workaround and putting an inferior temporary scaffold in its place with no user-facing benefit.

I guess nobody is paying attention to Sonos and how they have lost millions of dollars and had to delay two major new product launches because they "upgraded" their flagship app by dropping features and making existing functionality buggy and unreliable all in the name of "progress".

Inspiring
October 23, 2024

Can't the new generative Ai be commanded to magically make the font bigger? People act like it is better than sliced bread even if the resolution is capped too low.  Just joking and letting out some stressed eye frustration. Hope they fix this soon.

jackthegiantkiller
Inspiring
October 23, 2024

Why on earth would Adobe launch this new "feature" without the singular function your users have been begging for years and years? How about you wait to launch this half-baked Spectrum UI until you have successfully incorporated font size adjustments for our aging eyes? Why break the one hack we had to increase the UI font, bolting right out of the gate, without giving us any alternatives at first launch? Frankly this is wavering somewhere between lazy, disrespectful and cruel.

Kevin J. Monahan Jr.
Community Manager
Community Manager
October 23, 2024

Hello @cizkek_,

Thanks for the reply.

 

quote

what is not new here are concerns regarding Adobe's continued reliance on an archaic, and now ageist, interface.

 

Sorry about that. I think we are cooking with gas now that Spectrum is here. You may want to roll back a version while we await an update from the product team. I hope it won't be too long for the community to wait.

 

quote

As a board member of a large artists guild, I talk to a lot of younger artists and none of them use Adobe products. In fact, with all alternatives now available, it doesn't even appear to even occur to them to use Adobe. Adobe's user base is aging. I would humbly submit that Adobe's user interface problem is not simply a "bug" nor "feature request;" it threatens the longevity of Adobe itself. For the first time in my professional life I'm now seriously entertaining alternatives to Adobe products. Thank you for your time.

 

Thanks for the comment. I'm just a support person trying to help people with problems. I'm not really a decision-maker. If you are speaking with younger artists, that's great! I was an instructor at a pro trade school for around a decade before Adobe. I would encourage young people to be aware of all content creation tools used in the industry. We're veering way off-topic, though. If you like we can talk more about the future of youth and companies like Adobe in the Video Lounge forum. As for yourself and your career goals, I wish you luck. I hope you stick around, though. We need people like you here. Peace, my friend.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin J. Monahan Jr.
Community Manager
Community Manager
October 23, 2024

Hello @SpivR,

I believe you are aiming some of these questions at me, a mod and member of the support team. I'm afraid it's out of my purview to make specific comments about the developer team. I'm only the messenger, so to speak. I hope I can help guide you.

quote

this "ask" been going on for years and years.

 

Yes, I have been fielding requests for that feature for some time, as well. The issue started spiking in the era of 4K computer screens and larger 4K format video. When I started at Adobe here over a decade ago, HD was rocket science!

 

Several versions ago, an upgrade was made to increase the font size in the project panel UI to address what the team could do. I think the team did their best at the time.

 

I assume something like Spectrum was needed in order to fulfill the request since users found their 4K monitors to be oversized, making icons and UI elements smaller.

 

quote

Please PUT THIS BACK until you are able on your dev timeline, to replace it with something better. That would be a reasonable compromise of listening to your customers as this is obviously a very big pain point.

 

Unfortunately, stuff doesn't get put back. I've never seen that, anyway. If this hack is mission-critical for you, you might want to roll back a version until the team can address this issue properly. Make sure you upvote the feature request.

 

quote

how the heck can such a dramatic usability change be made without fully accomodating previous capability?

 

Adobe probably does not measure the usage of undeveloped features in engineering tools. They do see all the upvotes though, both here and back on User Voice. Those upvotes indicate to me that an underlying code change likely needed to happen to "give the people what they want!"

 

quote

One seriously has to question the process for QA, customer input, and feedback given this issue has been listed as a "suggestion" for many years, yet is ignored with only vague "we hear you, but do nothing" responses?

 

I am relatively certain you can bank on the new Spectrum UI as a sign that Adobe is listening and is taking action on getting users like you the features they want. I apologize for asking for patience on this. Trust me, the product team knows this is a top issue.

 

quote

Would it help the collective "you", if all of us customers were to telephone, fax, FedEx, or otherwise elevate our concerns by contacting the Office of the CEO / President?

 

No. That would be ineffective, time-consuming, and soul-draining. Simply upvote. If you already have done so, you can call, fax, email, FedEx, and contact all your friends' bosses and have them upvote, as well. Anyone can upvote, you know.

 

quote

I only ask because with other companies, this has made a difference when the executive suite, which is often oblivious, becomes aware of the real-world issues and then miraculously liberates engineering talent, and more importantly budget, to accelerate addressing the issue.

 

I gave my opinion, so it's up to you. I would discourage you from doing so, though. Help is on the way, it's just going to take some time. You may want to roll back to the previous version until the team can take action. Now that Spectrum is here, we all can have hope that the UI will be customizable, even for those who want huge text in Comic Sans in flaming hot magenta or highlighter green. That should bring a smile to a good number of faces.

 

I hope my post sheds some light. Sorry again for the frustration.

 

Cheers, and happy editing!
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
R Neil Haugen
Legend
October 22, 2024

I'm trying to understand what your post was about, referencing me? Totally puzzled.

 

I've been requesting this change for years. Period.

 

I explained why perhaps it's taking so long, and somehow that offended you? 

 

It's very, very clear from the posts I've posted that I've been pushing for this for a long, long time. I don't get your post at all. Explanations aren't defending something, just ... explanation.

Everyone's mileage always varies ...
Known Participant
October 22, 2024

@R Neil Haugen @@

Please. If that is your opinion, I'm sorry but its the same as saying;

"We don't need wheel chair access, braille and handle bars near stairs. It's just not the priority, society has other things that are more alluring to accomplish right now. That's just the way things are.

If you have the time, please have a look at the following links. If you have any contacts at Adobe, please remind them. Thank you.

 

https://www.adobe.com/trust/accessibility.html

https://spectrum.adobe.com/page/inclusive-design/

 

"Accessibility at Adobe

We believe that when people feel respected and included, they can be more creative, innovative, and successful. Accessibility is essential to delivering on that mission. With more than one billion people with disabilities in the world, we are committed to removing barriers to enable transformative change."

 

"Inclusive design is part of Adobe’s mission. Designers, engineers, and product builders are invested in learning how to think more broadly, seeking out more voices, and working together to make better experiences."

 

"Whenever possible, provide options for people to adjust font size, color themes, and contrast, either manually, in-app, or through operating system preferences."