I would like to request a refund

Hi Team,

I would like to kindly request a full refund and the immediate cancellation of my subscription.

Here is my situation:

1. I am a student, and I only signed up for this trial to complete a quick assignment for my school project. I only used the software for one single day.

2. I was under the impression that it was a 1-month free trial, but I was suddenly charged after just 1 week.

3. My payment method (TnG Wallet) only had RM20, which was deducted, leaving an unpaid balance of around RM85 on my account.

4. Due to this pending balance, the system prevents me from manually cancelling the plan under "Manage Plan".

As a student with limited financial means, I cannot afford this unexpected plan. I kindly ask for your help to:

• Waive/clear the unpaid balance of RM85

• Refund the RM20 that was charged

• Cancel my subscription completely

Thank you so much for your understanding and help!