refund for my subscription

Hello. I am contacting you regarding a refund for my subscription. I purchased the subscription and cancelled it shortly afterwards because it did not meet my expectations.

According to the cancellation terms, I understood that I would receive a full refund if I cancelled before September 23. I cancelled within this period, but I have not received the refund.

Please process my full refund to the original payment method and confirm the expected refund date.

Thank you.