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Alphabet Publishing
Inspiring
September 30, 2023
Open for Voting

Idea: make it clear where you can suggest improvements to the forum

  • September 30, 2023
  • 14 replies
  • 962 views

On various threads, I have made a few suggestions for ideas to improve the forum and gotten very contradictory information about how these forums run. So my idea so that people know how to actually get help is:

 

make all forum suggestions for all boards in the same place. Apparently some boards used something called uservoice. And others do other things. I was told it would be very arduous to enact changes across the whole forum, which seems weird. 

be able to downvote answers so people know which suggestions are actually useful and which are people writing without understanding

 

 Do away with topic tags, or at least made them optimal, at least for the using the community forum as I find them confusing and several people responded that no one pays attention to them anyway. 

thanks!

14 replies

Nancy OShea
Community Expert
Community Expert
January 19, 2024

"It's like the community experts in this string are missing the point on purpose. Not listening. Just protecting a little kingdom."
============

That's patently false.  We have no say in Adobe management decisions.  That should be self-evident by now.  We don't make the software.  And we don't set forum policies.  Unpaid forum volunteers can only report on what we know to be true based on a long history of using Adobe products & services.

 

I don't know what you hope to accomplish from attacking fellow community members, but it's not working for you.  😈

READ ME

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
January 19, 2024

@ds316 

 

if you upvoted the op, you voiced your opinion to adobe.  

ds316
Known Participant
January 19, 2024

I give up. It's like the community experts in this string are missing the point on purpose. Not listening. Just protecting a little kingdom. "Just move along. Nothing to see here." Last word is yours.

jane-e
Community Expert
Community Expert
January 19, 2024

 

@ds316 wrote: Adobe thinks a downvote option is too negative. I wonder if they would consider an option for users to score the positive helpfulness of a reply.

 

 

In addition to Likes and Correct answers as mentioned by Nancy, you can tag the person (type "@" ) and write a nice note about or to them.

 

Adobe has said "no" to Downvotes and volunteers can't make changes to the forums. If a post is offensive, rude, or from a spammer, you can click the "Report" button at the bottom of the post and say why you are reporting it. Adobe Staff reviews the reports and makes decisions. Volunteers (Community Experts) do not see the reports and are not informed of the outcome.

 

Adobe uses a third party for the forums, so they are also restricted by what they can and cannot do.

 

 

Jane

 

 

 

 

Nancy OShea
Community Expert
Community Expert
January 19, 2024

"I wonder if they would consider an option for users to score the positive helpfulness of a reply."

==========

That's what LIKES and CORRECT ANSWERS are for.  

 

 

LIkewise you can upvote the replies that you found helpful, reglardless of whether you started the topic or not.

 

Nancy O'Shea— Product User & Community Expert
ds316
Known Participant
January 19, 2024

Thank you for providing some real information. Adobe thinks a downvote option is too negative. I wonder if they would consider an option for users to score the positive helpfulness of a reply.

Nancy OShea
Community Expert
Community Expert
January 19, 2024

 

"I'm curious how you know that downvoting does not have many fans."

=========

We asked for this last year and the year before.  But Adobe nixxed the idea of downvoting as too negative.

Adobe pays for this platform and they make the rules. 

 

Suggest whatever you like.  If it's a positive addition and it's feasible, Adobe might implement it at some point in the future. But there are no guarantees.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
January 19, 2024

actually, downvoting is probably contrary to adobe's forum standards.

Abambo
Community Expert
Community Expert
January 19, 2024

@ds316,

 

i'm curious how you know that downvoting does not have many fans.

 

I may correct myself:

It has many fans, at least among the embittered and angry. You can see it in the upvotes to negative comments.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
January 19, 2024

this is the correct forum to nake make adobe suggestions about the forums.