Hi JStew, We are already working on a similar issue with other users. We need some additional info to understand whether you are facing the problem. Please share with us the below info:- 1. Reader Protected Mode status. ON/OFF? Preference > Security(Enhanced) > "Enabled protected Mode at Startup" 2. Internet explorer Enhanced protected mode status? Open IE > Internet Options > Advanced > Security Check the status of "Enable enhanced protected mode" and "Enable 64-bit process for enhanced protected more" Please share with us screenshots for above 2 points. 3. We will need the browser plugin logs. Steps are mentioned below:- Get browserloggingadd.reg and browserloggingremove.reg from here - https://files.acrobat.com/a/preview/07fe4737-1ff6-4210-93b6-f715c9e8ff23 1. Run browserloggingadd.reg file which will add registries. (Select Yes if dialog shows up) 2. Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx 3. Run DebugView, keep it opened. 4. Go to DebugView→ Options→ Check "Clock Time" and "Show milliseconds". 5. Clear Debug View logs using "Edit->Clear Display" or CTRL+X 6. Open PDF in IE(or web app) using current workflow till you gets the error/hang. Please note the time(PC time) you get error/hang/crash and mention it while providing logs. 7. Exit IE/Web app. 8. Save logs in DebugView. (Use save as, because DebugView sometimes overwrites the logs) 9. Exit DebugView. 10. Send the logs. 11. Run browserloggingremove.reg to remove registry entries. Please take these logs and share it with us. Zip might not be allowed so please share logs using a link. Send us the information at soudas@adobe.com
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