Hi All,   Sorry for the inconvenience. We are investigating the issue, will share the updates on this thread.   Thanks, Sumita ... View more

Hi,   Thanks for reporting the issue, sorry for the inconvenience caused, we are looking into it.   Reagrds, Sumita ... View more

We need some more information for analyzing the issue. I am sending a separate message to you for same.   Thanks, Sumita ... View more

Hi,   Thanks for reporting the issue. From the screenshot, it seems that your Adobe-id does Not has access to services. Could you  please try sign-in with this id at https://documentcloud.adobe.com/ with the same id and share the observation?   Thanks, Sumita ... View more

Hi,   Could you please update to the latest Reader (2019.021.20048), and if you are still facing the issue, it would really help if you could share the following information for further investigation  (a) Are you using any proxy (b)  IE version (b) Fiddler/ Procmon logs (c) Are you able to sign-in successfully after disabling enhanced protected mode checkbox (at Edit->Preferences->Security(Enhanced)), and re-starting Reader.   Note: Please check the "Enable Protected Mode at startup" after this verification and re-start Reader, after verification.   Thanks, Sumita ... View more

Thanks for your valuable feedback, presently multi-selection is Not there in "For Viewing", would look into your suggestions. Regards, Sumita ... View more

Hi christopherb36989850, It would help, if you could please provide detailed steps that you are performing, along with product version and OS details. Also, it will be great if you can attach a screenshot of the issue you are facing. Thanks Sumita ... View more

Oh, sorry, please use the steps below: Enter the name of the program in the search box on the taskbar, press and hold (or right-click) the search result, and then select Open file location. Press and hold (or right-click) the program, select Properties, and then select the Compatibility tab. (Alternately, if you have Acrobat Reader DC icon at desktop, you could Right click at it, and select Properties and then select Compatibility tab) Thanks, Sumita ... View more

Thank you for providing the detailed information around workflow. It would really help, if you could provide some more information like:  (1) Were you signed-in, in Reader previously ? And are these issues coming after sign-out? (2) Is sign-in dialog coming with all the pdfs that you opened? Was the bank statement that you mentioned, opened in browser (Safari?) (3) Do you also have Acrobat installed at your system, if yes, could you please tell the version? (4) Also, what is the Mac OSX version, where you are seeing these issues? Thanks, Sumita ... View more

Hi richardr74482496, Sorry for the inconvenience caused. It would really help, if you could provide some more information around the workflow like: 1) Does the sign-in window comes every time you open a pdf (is it local pdf), on Reader? Is it coming with each pdf, or some specific pdf? 2) Did you signed-in in Reader (as Adobe-id, or via Google/ Facebook) and seeing sign-in dialog again (despite stay sign-in being checked)? 3) Does Reader DC gives Sign-in prompt at launch? Or is it only when a pdf is opened? 4) Could you tell the Adobe Reader version (Help->About Acrobat Reader DC) and OS, where you are getting this issue. Thanks for your support, Sumita ... View more

Hi Mark, Thanks for reporting the issue. It would really help if you could share the version of Reader and Firefox at which you are facing this issue, along with a screenshot. Thanks, Sumita ... View more

Hi Steve, 1) Could you please ask the user, if she is able to sign-in successfully at https://cloud.acrobat.com/  , with the enterprise-id with which she is facing issues? Ideally, if user does not has document cloud entitlement, they would not have access to services and hence shown Access Denied message in Acrobat. 2) If user is able to sign-in successfully at above mentioned webpage, we would need Acrobat version on the machine where this enterprise-id is working and Acrobat version for the machine, where this enterprise-id is not working and I would share debug steps as required? Thanks, Sumita ... View more

I have shared the issue with relevant team, will keep you updated. Thanks for the patience. Regards, Sumita ... View more

Hi Stephenj, Thanks for reporting the issue. To analyze this issue further, it would really help if you can tell:- 1) Is the customer able to sign-in successfully on the first computer, with same enterprise-id  and only at the second computer (s)he is facing issue. 2) Does the enterprise-id with which customer is facing issue has document cloud entitlement? Thanks, Sumita ... View more

Hi nhgris82191922, Thanks for writing. As of now, setup.exe does not has switch for specifying log location at installation. However, I will take this feedback to concerned team. Regards, Sumita ... View more

Hi, Based on user's feedback the new Creative Cloud Desktop App v 3.6 now has the fix, so as to show Acrobat as 'Try' instead of 'Update' if you are not entitled to its subscription. Regards, Sumita ... View more

Hi nhgris82191922, There are some conflicting processes for which "File in Use" prompt, is displayed for Acrobat. If you choose to ignore this, it may happen that Acrobat install Fails on some system, where common libraries are in use. Using pre-install step in batch script to close conflicting applications does avoid these occasional failure. Yes, the preferred method of deployment now, is using Setup.exe. That said, if due to some reason, you do not wish to use pre-install script and still ignore the "File in Use" dialog, you may follow the steps below (assuming that install location is default and language  English(en_US):- (1) Run Setup.exe, with admin privileges ( from <CCP package>\Build\Setup\APRO15.0en_US\Adobe Acrobat) with commandline parameters /sALL /extUI /sPP /sl "en_US" /msi INSTALLDIR="" EULA_ACCEPT="YES" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="en_US" AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 REMOVE_PREVIOUS_ACROBAT=YES (2) followed by invoking CCP package msi with admin privleges (optional step, if Exceptions folder of CCP pkg is not empty, please run ExceptionDeployer in post mode) Thanks, Sumita ... View more

Hi petez2, Do you see a creative suite uninstaller? If the suite un-installer gives option to un-install Acrobat X, please use it to remove it completely. After un-install, select "Check for App Updates" from Creative Cloud settings and try installing Acrobat DC. Just in case, above mentioned solution does not work for you, please feel free to download Acrobat DC from Download Adobe Acrobat DC (Continuous) | Enterprise or VIP It will use the license with which Creative Cloud desktop is running (or in trial, if there is no Creative Cloud or Acrobat DC license). Hi saleemus and andreass73125164 Regret the inconvenience due to the issue that, if Acrobat previous version is on the machine, Creative Cloud desktop shows Acrobat DC as an update (though it should show 'Try', when user don't have the license for Acrobat DC). This issue is being fixed. ... View more

Glad to know that. Thanks for sharing. Thanks, Sumita ... View more

Sorry for the inconvenience caused, andreass73125164 Acrobat DC shows up with "Update" button in CC desktop, to users having previous version of Acrobat even when they do not have subscription for it. This issue is being fixed. It is not recommended to remove previous version of Acrobat, if one does not have subscription to Acrobat DC. From your post, my understanding is that you wish to get back the Acrobat XI for which you have license. Please download it from Download Adobe Acrobat products | Standard, Pro | DC, XI, X , and then license it. ... View more

Hi d_andruss, Just wish to add here, that Acrobat DC can co-exist with Acrobat X and XI. Default setting for CC Desktop is to remove previous product, but if need be, it can be changed Do you (or in this case your contractor) have complete CC subscription (All product show up with "Install" button in Creative Cloud desktop App)? If so, you are entitled to Acrobat DC. If not, Acrobat DC will get installed in 30 day Trial (so the recommendation is not un-install the previous version for which you have license, rather install Acrobat DC, along with previous version) Based on your preference: 1) If you wish to have both Acrobat DC and it's previous version, you can choose to install previous versions from Download Adobe Acrobat products | Standard, Pro | DC, XI, X‌, launch and license them. Select "Check for App Updates", from CC Desktop. To co-exist Acrobat with previous version, un-check "Remove old versions" from 'Advanced Options' of Update dialog 2) If you just wish to have Acrobat DC on your system, click on "Update" button next to Acrobat DC. If it still gives message that previous version is installed on system, it can be because Acrobat X was not completely removed. (If Acrobat X was installed as part of suite, it is recommended to use suite un-installer to uninstall it, alternately if it was standalone installation, you can use standalone installer, as kglad suggested. After un-install of previous version, please click on "Check for App Updates" as mentioned above and click on "Update" button next to Acrobat DC. Thanks, Sumita ... View more

Please click on "Retry" button, it should solve the problem. If the issue persists, please refer to Error -60 when trying to download Adobe applications Acrobat DC can be downloaded from Download Adobe Acrobat DC (Continuous) | Enterprise or VIP  (if it still encounters download error from Creative Cloud) Thanks, Sumita ... View more