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truthseekers
Known Participant
February 1, 2018
Question

I dont blame you...

  • February 1, 2018
  • 1 reply
  • 1016 views

stevedross  wrote

I guess I'm looking for some finality before I request a refund from my vendor.

I dont blame you... we have been SCREAMING at Adobe on this issue for months now and they are clearly not giving two hoots. Ask for your money back and I would try the free copy of HitMovie because Adobe are ruining stuff and charging more for ruined stuff... Reeks of Apple behavior.

    This topic has been closed for replies.

    1 reply

    S
    stevedross
    Inspiring
    February 1, 2018

    I just received a call from the tier 2 of the Elements team. He said that there will be

    no Dolby support for Elements 2018. They took that out and have no plans on

    putting it back in, at least not into Elements 2018 (version 16) unless they get

    a lot of complaints about it.

    He also that this may be the same for future Elements versions, but wasn't 100% sure.

    This may not be an issue for some folks, but when you're a small nonprofit with a great deal

    of money in 20 video cameras that only record Dolby, it unfortunately is a big deal for us.

    I'm waiting to here from CC 2018's tech group about the future of Dolby.

    So there it is.

      glaustin
      glaustin
      Inspiring
      February 1, 2018

      What I do not understand is this: Pr is supposed to be a professional programme. Dolby is a professional/ industry standard for audio in video. So how can they push Pr as a pro NLE with such an important piece missing???

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      February 1, 2018

      Well, nobody outside the companies involved really has any idea what happened in this case.

      Adobe was a licensee from a third-party (Dolby), who ultimately controls the use of their technology. What took place here with a sudden drop in support was highly exceptional, and so likely not foreseen... In all other cases where the system requirements have changed, Adobe typically publishes widely-available notice well in advance.

      By contrast, Adobe having to pull the Dolby codec out of all of their products at the last minute gave the impression of being unexpected.

      And nobody inside either company seems able to talk about it, which could well be for legal reasons.

      In other words, we can only speculate on what might have happened, or who was behind the way it did.

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