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M
Marguerite21891235linm
Participant
December 6, 2021
Question

Access Denied error

  • December 6, 2021
  • 1 reply
  • 2636 views

I recently updated my Acrobat Reader DC (free service). Now every time I open a pdf document, I get the same message:  Access Denied. You do not have access to this service. (See below)

I try to sign in but it will not let me. Any help would be much appreciated!

 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
December 14, 2021

Hi Marguerite

 

Hope you are doing well and sorry tfor the delay in response. I hope you would be able to fix it by now. If the issue still exists, please go through the help page https://community.adobe.com/t5/adobe-sign-discussions/error-access-denied-on-sending-document-for-signature-from-acrobat-pro-dc/td-p/11875167 and see if that works. 

 

Regards

Amal

M
Marguerite21891235linmAuthor
Participant
December 14, 2021

The link you posted does not help at all. It tells me to contact the IT person in my organization. I am not an organization, I am an individual. Secondly, it refers to Acrobat Pro, which I do not have, I have Acrobat Reader. Is there anyway to contact an actual Adobe IT person for issues with Acrobat Reader DC?

M
Marguerite22300927kr7a
Participant
December 17, 2021

Hi there

 

It seems that your account is temporarily disabled and you can try to access it again after 4-5 hours.

 

Also, yo umay try to login to the Adobe Document Cloud https://acrobat.adobe.com/link/home/and see if that is working for you.

 

Regards

Amal


It has been "temporarily disabled" for weeks; ever since I made the mistake of updating to the new Adobe Reader version I have been unable to sign in.  Logging in to the Cloud does absolutely nothing to help with this issue. I am tired of getting completely irrelevant and useless advice on this issue. I am deleting the Adobe program and will use something else going forward. It is ridiculous that Adobe cannot fix this bug, esp. as other people have posted having this issue in the forum and no satisifactory fix is given. I am very disappointed in Adobe and will not be using their products in the future. 

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