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phlewidity
Participant
December 10, 2021
Question

Acrobat DC fails to launch on Mac OS Monterey

  • December 10, 2021
  • 1 reply
  • 1395 views

Like the title says, acrobat won't launch.  It opens for a spit second and then instantly closes with no crash report or anything.  This happens whenever I try to launch the app or open a .PDF on my two different Mac computers (15' Macbook Pro 2017, Imac Pro 2018).  I have deleted preferences from the library files based on my reserach but didn't change anything.  Need help!!!

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1 reply

Amal.
Amal.
Legend
December 14, 2021

Hi there

 

Hope you are doing well and sorry for the trouble and the delay in response. As described Acrobat DC fails to launch and closes on startup.

 

We need some more information for a better understanding:

 

- Is it crashing while opening the application or while opening the PDF file?

- What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to help menu and check for updates and reboot the computer once.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to use the application in a new test user profile with full admin rights or in the root account (MAC)

 

Also please go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Regards

Amal

 

 

 

 

P
phlewidityAuthor
Participant
December 21, 2021

I have gone through and deleted preferences as you suggested above and it didn't work. I also created a new user account with Administrative privelages and it also did not work.  Do you have any other suggestions?  Is there a way to completely uninstall the software and start over fresh without formating my entire computer?  I can't use the software I'm paying for currently.

 

 

 

Amal.
Amal.
Legend
December 22, 2021

Hi there

 

We are sorry to hear that the issue still exists. Please remove the application using the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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