Skip to main content
J
Juli Vorhees
Participant
October 20, 2022
Question

Acrobat Reader: "An internal error occurred" popup...

  • October 20, 2022
  • 2 replies
  • 2839 views

Hello all,
I have the problem that whenever a single click a pdf file in my file explorer, that I recieve this error pop and file explorer is unresponsive for abut 30 seconds. I've already done the typical things, restart pc, reinstall programm. I even completely removed to the complete creative suit from my pc to no avail.

Does anyone have any ideas on how to fix my issue?

 

I have a PC on windows 11

    This topic has been closed for replies.

    2 replies

    R
    raquelmorado
    Participant
    October 26, 2022

    I have the exact same problem. I saw another post saying that it might be an issue with the permissions. They showed the steps to take to alter the permissions, but I find it too difficult to follow because some setting options don't show to be exactly the same on my settings. (https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-quot-an-internal-error-occurred-quot-popup-after-installing-windows-10-chrome-also/td-p/7542640)

     

    Any suggestions or solutions please?

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      October 21, 2022

      Hi @Juli Vorhees,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader.

       

      Would you mind sharing the below information:

      1. The application version of Acrobat Reader you are using;

      2. Does the error only occur when accessing PDFs from explorer?

      3. A screenshot of the error for better understanding.

       

      You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

       

      Please go to Edit > Preferences > Page Display > Under rendering, Uncheck 'Use Page Cache' > Click OK and reboot the application and see if that works for you

       

      Let us know how it goes.

       

      -Souvik.

        J
        Juli VorheesAuthor
        Participant
        October 21, 2022

        Hi @S. S 

        Im using Version 22.0 and I seem to only get the error while accessing files with file explorer.
        There is the Error message-

        I tried both things you sent me, but it didnt seem to help.

        Thanks!
        -Juli

          E
          easygoing_fighter157F
          Participating Frequently
          November 3, 2022

          I am experiencing the same problem. I'm using version 2022.003.20263 (64-bit) on Windows 11 Pro version 22H2 (10.0.222621 build 22621). I can open files from within the Adobe Acrobat DC application; however, if I try to open from explorer, I get the message "an internal error has occurred". The system then freezes for approx 30 seconds before opening the file in Acrobat DC.

           

          I have already tried uninstalling and reinstalling, repairing, changing permissions. None of those options seemed to work.

           

          Please advise.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices