Acrobat Reader DC does not default to selected default printer on Mac

Forum|Forum|4 years ago
December 7, 2021
2 replies
2435 views

I have recently upgraded my iMac and Acrobate Reader DC now defaults to my Dymo Labe Printer when printing as opposed to my selected default printer HP Pagewide printer. I have confirmed a number of times that I have the HP printer selected as default in preferences. Thanking you in advance.

General troubleshooting

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Amal.

Legend

Hi DJohanssen

Hope you are doing well and sorry for the trouble. As described, Acrobat Reader DC does not default to selected default printer on Mac

Would you mind sharing the version of the MAC OS and the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Also please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

Regards

Amal

D

DJohanssenAuthor

Participant

Thank you for your email.

I am running macOS Monterey Version 12.0.1 and Adobe Reader version 21.07.20099.

I am unable to follow the steps to reset Acrobat preferences as the files listed are not able to be found on my computer in library/preferences.

As mentioned in my post, the issue is not with the any of my printers being able to print PDFs but rather Adobe defaults to my label maker and not my printer. Once the printer is manually selected each time there is no issue with printing. So the help page on printing above is not relevant.

I have also tried reinstalling Adobe Reader and renaming the Label Printer in Mac to no avail. Adobe Reader contiues to default to my Label Printer and it is becoming very expensive in labels.

Amal.

Legend

Hi there

We are sorry to hear that, are you trying to make the Adobe PDF printer as the default? If yes, ewith Adobe Acrobat Reader DC you wont get the PDF Printer intalled. It is available with Adobe Acrobat Pro DC application.

Hope this information will help, let us know if you are referring to something else.

Regards

Amal