Participant

Question

Acrobat Reader DC stops working when trying to print

Bonjour,

Adobe Acrobat Reader DC cesse de fonctionner lorsqu'on tente d'imprimer un document, peu importe la taille de celui-ci.

J'ai essayé de désactiver le mode protégé au démarrage (Enable Protected Mode at startup) mais rien n'y fait.

Les autres documents s'impriment sans problème (mail, word, excel...), sauf les PDF.

Pouvez-vous m'aider svp ?

Par avance, merci.

Cordialement,

This topic has been closed for replies.

Community Manager

Hi Yann.vati,

As the application stops working when you try to print the PDF, try the troubleshooting steps mentioned here Resolve Acrobat DC intermittent crashes on Windows

Hope that will resolve the issue.

If that does not help, try to reset the application preferences.

If the issue still persists, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your machine.

Then restart our machine and re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Please feel free to update the thread if you still experience the issue.

Regards,

Meenakshi

Participant

Thank you for your quick answer. Unfortunately, I have already tried the first actions (https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-win… ) and it didn't work.

Regarding the other ones, I have resetted Adobe DC and reinstalled it after reboot but the issue remains...

Do you have any other point to help please ?

I am in an company and I am wondering myself if this is maybe a policy (GPO) which is the root cause. I will check this point on my side.

Thank you,

Community Manager

If you are using the application on a work machine, I would suggest you that to contact the IT team in your Company.

They may be able to resolve this for you.

Let us know if you need any help from our end.

If the issue resolves, please update the thread to confirm.

Regards,

Meenakshi

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