Skip to main content
E
Elliott226404540vev
Participant
January 13, 2022
Question

Adobe Acrobat 2020 Opening Old Files

  • January 13, 2022
  • 1 reply
  • 229 views

If I go to open a new file and Adobe is not already open, Adobe will freeze and open files that I have not opened in months. It is specifcally two files that open every single time I do this. Is there a way to prevent this from happening becuase Adobe is unusable for 3 minutes while it does this and no idea why it is even doing this?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 13, 2022

Hi Elliott

 

Hope you are doing well and sorry to hear that.

 

Would yo mind sharing the version of Adobe Acrobat 2020 you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 20.004.30020 installed. Go to Help > Check for updates and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices