Adobe Acrobat crashes immediately

Question

After updating to the lastest versions of the creative suite via the creative cloud apps I can no longer open Acrobat. The icon is now black (perviously red) and crashes with seconds of launch and an error windo appears. I use other applications within the Adobe creative suite w/o issue (primarily ID, PS)

I'm currently using 2017 Macbook Pro w/ Catalina 10.15.6 and have an institutional license. I've contacted my IT/Admin and no other faculty users are reporting this issue.

Amal. · Answer

Hi Kate,

We are sorry for the trouble. As described you are unable to use the application as it is crashing on start up with an error message.

1. Would you mind sharing the screenshot of the error message for a better understanding?

2. Also please confirm if you have Acrobat Reader DC or Acrobat DC (Paid service) and what is the version installed? To check the version of the application please take help from the article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Please try to reboot the computer once and check if that helps.

If it doesn't work, please try to reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1 and see if that makes any difference.

If it still doesn't work, please get in touch with your IT Admin and try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

You may also try the steps provided in the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Keep us posted how it goes

Regards

Amal

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