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pfry
Participant
December 6, 2019
Question

Adobe Acrobat Reader DC Adding Text in Fill and Sign In

  • December 6, 2019
  • 1 reply
  • 300 views

So I want to sign a document and add a date.  I have been doing this easily in the past.  Simply click on Fill and Sign In, and I have a signature installed that I would access, add that to the document, then click on the text add box, this is where things go wrong.  I type in the date or any other text and it acts like I am typing in the text but it does not appear after leaving the text box.  I am not sure when the ability to doing this changed but one day I suddenly could not add the date.  What is going on?

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 10, 2019

Hi there 

 

We are sorry for the trouble you had. As described above, you are not able to add text to the document using fill and sign

 

We tried to reproduce the issue and its working fine. We need some more information for a better understanding:

 

  • What is the version of the Adobe Acrobat Reader DC  and the OS you are using? To check the version of the application please use the link  https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    Make sure you have the latest version 19.21.20056 installed. Go to Help > Check for Updates.
  • Is this a behavior with a particular PDF file or with all the PDF files?

 

Please try to reset the preferences to default as described in the help article here (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082) and see if that works.

 

If it doesn't work please try to repair installation (Only for Windows) Go to Help  > Repair Installation

 

If it still doesn't work, please do the following steps

 

 

Let us know how it goes

 

Regards 

Amal

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