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peterc68281388
Participant
January 12, 2017
Answered

Adobe Acrobat Reader DC has stopped working

  • January 12, 2017
  • 66 replies
  • 175344 views

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi philiphas​,

    We released an update today that fixes a similar issue. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

    Could you please try it out and let us know if it addresses the above mentioned issue?

    Thanks!

    -ashu

    66 replies

    A
    Anonymous
    February 19, 2018

    I had Adobe Acrobat Reader DC 18.011.20036 already installed and working fine on a Windows 7 SP1 (64-bit), until I created a new User account -- then I got the dreaded "Adobe Acrobat Reader DC has stopped working" error, immediately upon launching Acrobat. Tried uninstalling, running CCleaner, reinstalling a fresh download; no help. Initially I would briefly see the "splash screen" and then the error box that it "stopped working." Later, no splash screen, just the immediate error.

    I finally found a reference to the "Adobe Reader and Acrobat Cleaner Tool" from Adobe Labs:

    https://labs.adobe.com/downloads/acrobatcleaner.html

    I ran this tool to remove Acrobat; restarted; and reinstalled again. This time it worked!

    B
    Book Editor
    Participant
    December 18, 2017

    Is there anyone at ADOBE to talk to?...Or just to collect the payments?

    S
    sherylthomson
    Participant
    December 1, 2017

    How can I update Acrobat Reader if I can't open it?????? It won't open ???

    rajam92303430
    rajam92303430
    Participant
    November 28, 2017

    Hi adobe team, i am facing the error which is mention below when i open adobe file i am facing this error.

    Thanks

    A
    Adobe Employee
    apangasa11851843
    Adobe Employee
    November 28, 2017

    Hi,

    Can you please share the crash dump with us for investigation? To obtain the crash dumps, first execute the steps in Adobe Acrobat that makes the application crash and then follow the steps given here:

    1. Start Windows Task Manager.
    2. Go to the Windows Task Manager window.
    3. Click to select the Processes tab.
    4. Select the app "Adobe Acrobat DC"  from the available apps.
    5. Right-click to open the context menu, then click to select Create Dump File.

    Thanks,

    Ankit

    rajam92303430
    rajam92303430
    Participant
    November 28, 2017

    i take acrobat.dmp file how can i upload? kindly suggest ir.

    Gerry Pete
    Gerry Pete
    Participant
    October 29, 2017

    Hi, it is extremely irritating to spend 10 or 15 minutes scanning a document and at the "Save" point receiving the message "Adobe Acrobat DC has stopped working".  My program is up-to-date.  Sorry for venting but this error affects our productivity.

    AppTechEra
    AppTechEra
    Participant
    August 25, 2017

    There is a solution for the compatibility issue of Adobe Acrobat DC in windows 10, through a changing compatibility mode in adobe acrobat reader.

    If the previous method not resolve the issue, it maybe, related to security issue, and you can resolve it by disable enhanced security in app setting.

    You can watch this video to see how to do that:

    Resolved 100% (Adobe pdf reader crashing): Adobe Acrobat DC has Stopped Working Windows 8 & 10 - YouTube

    A
    Anonymous
    August 22, 2017

    Running windows 2008r2 for a XenApp 6.5 rollup 7 environment After Running updates for acrobat today I had this same issue.  I get this after the first launch "Adobe Reader cannot open Protected Mode due to a problem with your system configuration." I choose Always open with protected mode disabled.  then it opens.  after I close it and try to launch again.  It does not open.  I can see the EXE running in task manager but Reader DC never opens.  This only happens if I run the latest sets of updates.

    This is what I Had that worked fine for Adobe DC:

    Good:

    File version: 17.9.20058.37826

    Product version: 17.9.20058.234434

    This is what cam in with the updates:

    BAD:

    File version: 17.12.20095.42964

    Product version: 17.12.20058.239572

    If I actually check compatibility mode and Set for windows 7 this works again.  I should not have to set the compatibility mode.  What has changed that broke this.  What is the Configuration that worked with the good version that does not work with the new version.  This is the only change.  A.V. is the same.  Policies are the same. Windows Patches are the same.  All other applications are the same.

    D
    donnah92048906
    Participant
    August 15, 2017

    After 2017-08 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4034674) (literally moments after) Adobe DC started crashing on any attempt to "Prepare Form" "Edit" etc.   I replaced the plugins to the previous versions and all is now well.  C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug-ins.

    I don't know how to report this to Adobe, but obviously it's a problem with that windows update.  

    B
    batbugs71877829
    Participant
    August 15, 2017

    This version of adode has been awful.  Simply awful.

    philiphas
    philiphas
    Participant
    August 7, 2017

    Hi Adobe,

    Below is an HTML page which demonstrates the issue. If you have the #search on the end of the data attribute, the error occurs. If you remove it, it doesn't.

    <!DOCTYPE html>
    <html>
    <head>
          <title>Adobe issue</title>
    </head>
    <body>
        <div id="pdf">
             <object data="http://www.adobe.com/content/dam/Adobe/en/products/acrobat/pdfs/adobe-acrobat-xi-scan-paper-to-pdf-and-apply-ocr-tutorial-ue.pdf#search="1"" type="application/pdf" width="750" height="975"></object>
        </div>
    </body>
    </html>
    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    August 8, 2017

    Hi philiphas​,

    We released an update today that fixes a similar issue. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

    Could you please try it out and let us know if it addresses the above mentioned issue?

    Thanks!

    -ashu

    Carefree_mentor15A7
    Carefree_mentor15A7
    Participant
    August 8, 2017

    Ashu,

    Sorry, but I already resolved the issue thanks to a chat with an Adobe support representative. They walked me through a step by step process and fixed the issue.

    Thank you

    AZ

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