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peterc68281388
Participant
January 12, 2017
Answered

Adobe Acrobat Reader DC has stopped working

  • January 12, 2017
  • 66 replies
  • 175344 views

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi philiphas​,

    We released an update today that fixes a similar issue. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

    Could you please try it out and let us know if it addresses the above mentioned issue?

    Thanks!

    -ashu

    66 replies

    Show previous replies
    michaelwarrrenasia
    michaelwarrrenasia
    Participant
    July 14, 2017

    Hi all,

    I ran into this same problem yesterday on my Windows 7 system. I fixed it this morning the following way.

    I downloaded CCleaner (free version) and ran it initially to (1) clear all my clutter, and (2) to fix all my registry clutter.

    Ran it a few times until all clutter and registry errors were cleaned.

    I then (3) used its Tools utility to uninstall Acrobat DC reader.

    It will seem to fail the 1st time as it encounters some missing files from Acrobat directories.

    When it fails, choose the Cancel option, It will still continue to do the uninstall.

    Reboot your laptop.

    Go back into CCleaner, and (1) clear all clutter (2) fix registry clutter, and (3) uninstall Acrobat DC reader again.

    This time it will do a clean uninstall.

    Download Acrobat DC reader, and install it from scratch again.

    After this all works perfectly.

    Good luck.

    Regards, Michael

    _
    _xxminixx
    Participant
    June 14, 2017

    I had the problem, as well, and this is how I finally fixed it (after 2 days w MS support, new HP drivers, etc all to no avail)

    open cmd.exe as administrator

    cd to \Windows\System32\spool

    type cacls.exe PRITNERS /E /G administrator:C

    Reboot your machine.

    This cleared up all of my printer issues, with all programs.

    patrickr92601498
    patrickr92601498
    Participant
    June 8, 2017

    I have the new Acrobat DC and all my pdf's won't open in the program. The only way to look at them is in full screen mode, but you can't edit them in that mode. Any solution to this?

    ENet-Jerome
    ENet-Jerome
    Participating Frequently
    May 15, 2017

    It appears to only happen when the URL to the PDF contains parameters.  For example:

    myreport.pdf#search=12345  <-- this causes a crash with Protected Mode enabled

    myreport.pdf   <-- this does not cause a crash with Protected mode enabled.

    This behavior was observed on Acrobat Reader DC 17.0099.20044.25828

    B
    bluecards688248
    Participant
    April 19, 2017

    Same issue here on Version 17.009.20044, only way to open PDF's is to turn off "Protect mode on startup" under Security enhanced or in this case not  so enhanced!  We rely on this feature for security on email attachments etc. when will this be fixed Adobe?

    K
    Adobe Employee
    Kshakti
    Adobe Employee
    April 19, 2017

    Hi bluecards688248,

    Please let me know the following to debug the issue at your end :

    1. Is the issue started happening with the latest Reader update or was occurring earlier also?
    2. Does the issue appear on opening PDF files as email attachments or from any other location also?
    3. OS version details and mail client details.
    4. Is there any antivirus/anti-malware software installed on your machine?

    Thanks,

    Shakti K

    B
    bluecards688248
    Participant
    April 20, 2017

    Hi Shakti,

    1. This 1st stopped working after applying update 15.023.20070 and continues on the current release.

    2. Both as email attachments and in other locations

    3. Same issue on Windows 7 SP1 and Widows 10 1611

    4. We use System Center Endpoint Protection antivirus

    Thanks

    Leigh

    jody_72726271
    jody_72726271
    Participant
    April 15, 2017

    Seems a lot of us are having the same trouble!!!   What's wrong with Adobe and why don/t they want us????

      Carefree_mentor15A7
      Carefree_mentor15A7
      Participant
      July 30, 2017

      I still have the same issue & it is driving me bonkers!!

      A
      Anonymous
      February 25, 2017

      Sometimes it may be missing update on windows

      PalmersGM
      PalmersGM
      Participant
      February 24, 2017
      It appears that the latest PDF file was one that was attached to an email. Apparently for some unknown reason, it had been corrupted and couldn't be opened. Thanks for your assistance.
      PalmersGM
      PalmersGM
      Participant
      February 24, 2017
      I believe that this software is not backward compatible with files created with previous versions of this application. Have they bypassed appropriate testing regimes?
      A
      Adobe Employee
      apangasa11851843
      Adobe Employee
      February 24, 2017
      This should not happen. Files created using previous version of application do work in any later version of Acrobat/Reader. We have verified the things at our end and everything looks fine.
      To investigate the issue further, would it be possible for you to share some files with me that are not opening for you? And is this a new behavior that you are observing or this has been there for a while now?
      A
      adamv14014856
      Participant
      February 22, 2017
      pavelsvejbar Our internal IT Dept has downloaded and tested the 20070 update, and can confirm that it DOES fix our issue. Thank you!
      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438
      Adobe Employee
      February 22, 2017
      adamv14014856​ That's great to hear, thanks for confirming.
      -ashu 
      Show more replies
      
        
                                                
      
        
      
    
      

            
      
                                        
      
            
                        
      
                                                                                                            
            
      

      

        
      
                    
      
    
    
      

      

      
    
      

                                        
      
                                                        
      
            
        
    
      

      

      

                                    
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