Participant

Answered

Adobe Acrobat Reader DC has stopped working

Forum|Forum|9 years ago
January 12, 2017
66 replies
175344 views

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hi philiphas,

We released an update today that fixes a similar issue. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

Could you please try it out and let us know if it addresses the above mentioned issue?

Thanks!

-ashu

Show previous replies

JRH45

Participant

I have traced this problem to the automatic up dates that were made to my computer running Windows 10. The Reader worked great yesterday, but after the update it does not.

JRH45

Participant

I tested this problem further and found that if I open the Reader first, then I can click on File-Open and select the exact file that was created and saved to my computer when I got the first error message and it crashed, it worked just fine.

Then I created another PDF file through the same application that I used to created the one that crashed and it opened just fine. This is while the Reader was already opened.

To summarize this - Open the Reader via it's own .exe program. Then leave it open while creating PDF files through a third party application. It will work this way. I still think the problem was created in the automatic update to my computer.

Paramjeet

Adobe Employee

Dear Users,

Protected mode is to provide an added layer of security. In protected mode, malicious PDF documents can’t launch arbitrary executable files or write to system directories or the Windows Registry. So, it is advisable to keep protected mode enabled always.

Please let us know the following details to debug the issue:

1) Adobe Acrobat Reader version.

Help Menu -> About Adobe Acrobat Reader DC.

2) Crash Dump:

Steps for getting Crash Dump:

Open Task Manager > Processes > You will see two "Adobe Acrobat Reader DC.." processes.

Right click 'Adobe Acrobat Reader DC..' process and click 'Create Dump File' from context menu. Dump file will be created.

You can share these file for both Adobe Acrobat Reader processes.

3) OS and version details .

4) Does the issue appear for certain set of PDFs or for all the PDFs which you open ?

Thanks,

Paramjeet Yadav

Acrobat Team

H

hollyr33397788

Participant

The problem appears for all PDFs. In fact I cannot even open the app. I created the dump file but not sure what you wanted us to do with that specifically.

A

apangasa11851843

Adobe Employee

Hi,

Could you please share the dump files that you generated for application with me at apangasa@adobe.com?

Thanks,

Ankit

A

Anonymous

Add one more to the list.

H

hubertusl43497630

Participant

Add one more, I have the same problem since the update 2 days ago. Problem must have beeb caused by adobe and so I am very disappointed to get no support from adobe because it is a free program:(

jlzeigler

Participant

I have the same issues here. I've tried everything to no avail.

Bernd Alheit

Community Expert

Try this:

in the preferences disable the protection mode.

A

Anonymous

Not worked for me, any other options?

A

Appleshack

Participating Frequently

Me too. Also running on Windows 10. Everything worked fine yesterday. I've made no changes so cannot think of a possible reason why it is suddenly crashing. I've uninstalled, ran a diagnostic, cleaned out everything, ran a malware and spyware scan and re-installed and still the same error message

A

Alysia Maher

Participant

I too am having that issue. Just occurred with update yesterday. Can't get to support - Any answers out there?

A

Anonymous

I'm having the same issue too after an update and I also haven't found a solution yet..... this so frustrating! Anyone know how to fix this yet?

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