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Adobe Acrobat Reader DC has stopped working

Forum|Forum|9 years ago
January 12, 2017
66 replies
175344 views

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hi philiphas,

We released an update today that fixes a similar issue. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

Could you please try it out and let us know if it addresses the above mentioned issue?

Thanks!

-ashu

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scoobydoo765

Participant

well, since none of the fixes worked i downloaded windows reader and it works fine... Adobe when you figuer things out let me know.

A

Appleshack

Participating Frequently

All of us in the office have now moved to windows reader too. No problems with the windows reader. If this problem with Adobe is not sorted by end of today then we will be changing over to a different reader altogether. Somewhere where the service in getting an issue resolved is quicker than here. I'd rather be a big fish in a small pond than a small fish in a big pond!

A

Appleshack

Participating Frequently

Please fix this issue as soon as possible. Our business is heavy reliant on PDF documents and we've had to currently convert over to the windows 10 default reader which works fine but most of our clients have the Adobe as their default which is causing a bit of a headache all over.

D

donsxx

Participant

Adobe, please address this issue immediately. Thanks.

K

kimw86437659

Participant

I'm running windows 7. Installed DC just the last couple of days. It won't open files or if they do open, it freezes up almost immediately and jams my computer. I have uninstalled and re installed the program 4 times now. no change

rickl22918655

Participant

Having the same issue since my computer applied an update this morning. When I attempt to open a pdf file, it says Adobe Acrobat Reader DC has stopped working then closes. I have the same issue if I try to open a pdf file through my Adobe ID account. I have tried to uninstall Adobe and reinstall it. I have tried to repair it. I cannot even convert a file, because it will not stay open long enough to save it. I even tried to remove the update and went through the uninstall / reinstall process all over again. No help!!! Still have same issue!!!

robertr9216516

Participant

I am not a techie, however after experiencing the same problem when my windows 10 computer updated last night, I just tried this and it worked. I went to my windows Adobe reader icon and right clicked on it and selected "open file location." Once there, I right clicked on the file itself and selected "properties." I then went to "compatibility" and unchecked the compatibility mode (which displayed - run compatibility for windows 7. When I checked the other compatibility mode options, I did not see windows 10 (there were others), I made a guess to uncheck this box. I can now open all pdf files w/out issue - and they open quicker than before.

Let me know if this helped anyone.

A

Appleshack

Participating Frequently

Thanks Robert. I thought I would try this yesterday but I do not have the option to change compatibility(even running the program as an administrator does not allow me to change the compatibility. It is fixed on Windows 8 even though my OS is Windows 10. I even un-installed and re-installed in different OS versions multiple times but it still reverts me back to Windows 8. See image.

vlcpa001

Participant

Same issue here. Same message.

N

npcia57834573

Participating Frequently

Same issue here, problem is the workaround of opening the PDFs after opening Adobe first wont' work in our case. Our SAP invoices pull up from SAP in Adobe so the users are not able to view invoices currently, this is a huge problem, please fix this immediately!

johnvsage

Participant

+1 here. Same thing for our SAP users. The preview loads but the controls (save or print) crash Acrobat DC Reader. Tested with Chrome it works fine. Chrome isn't fully supported so we have a BIG fire on our hands....

A

Anonymous

Hi.

I don't know if it's a way to explore, but I can see Adobe Reader DC crashes when a pdf is called from a 'showModalDialog' javascript instruction in Internet Explorer.

The pdf file is well displayed, but, every action (print, save, zoom...) crashes.

I have tested another method (just a 'window.open'), and No more crash...

Hope this helps.

Sorry for my English, it's not my natural language.

julieh49865642

Participant

I have been having the same problem since the update was installed night of Jan 10. I get an error message that says "the instructions at 0x5418525 reference memory at 0x000000000 cannot be read. Click on OK to terminate program" I get this for every pdf file and even when I just try to open adobe reader. And I have uninstalled and reinstalled three times and tried to repair twice. No problems with opening the files on other computers. I just hope the other ones don't automatically install this mess. Need to have a repaired update.

geryler52347710

Participant

We are having the exact same issue since the automatic update to version 15.023.20053 the night of Jan 10th. Anyone know how to go back to ver 15.020.20042?

T

TalonViking

Participant

I have this problem in my web application. Only in IE and only when the pdf is launched via a Modal Window. When I take the same url for the pdf and launch from non-modal window in IE, no errors.

UPDATE: FIXED!

I have found the cause of this issue… or at least steps to fix.

From Start menu All Programs - Start Acrobat Reader DC and select Edit - Preferences

In Security (Enhanced), Un-check Enable Protected Mode at startup.

Close Acrobat and IE. Re-open IE, Should work now.

M

marcolopespt

Participant

Disabling PROTECTED MODE at STARTUP in PREFERENCES -> SECURITY (Enhanced) fixes the issue.

johnvsage

Participant

Definitely works as a 'Workaround' however some of us in a secure enterprise environment are not permitted to disable this for our users based on our corporate security requirements. We are still waiting for Adobe to acknowledge the issue as it pertains to users of systems using SAP on their backend whose users are severely impacted.

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