Skip to main content
D
defaultqx27bb70ipjv
Participating Frequently
May 26, 2021
Question

Adobe Acrobat reader does not respond to my keyboard

  • May 26, 2021
  • 1 reply
  • 2108 views

I am struggling for a long time with Adobe Acrobat reader on my i7 laptop with Windows 10 Pro.  When I open password protected documents, Adobe does not respond when I try to key in the password.  Also, when I use "Fill and sign", the fill function does not work, but I can "sign" the document.  I have uninstalled and re-installed many times. 

Please help!

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 27, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, Adobe Acrobat reader does not respond to your keyboard when you open password protected documents.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > ABout Acrobat and make sure you have the latest version 21.01.20155 installed. Go to Help > Check for Updates and reboot the computer once

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Are you on Windows or Mac machine? Please check for any missing/pending updates for OS and try updating it.

 

Also try to repair the installation (Win Only) and see if that works. Go to Help > Repair Installation and reboot the computer once.

 

If it still doesn't work, please try to reset the Acrobat Preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there

 

Regards

Amal

D
defaultqx27bb70ipjvAuthor
Participating Frequently
June 1, 2021

Hi Amal.

Thank you for your response!

The keyboard does not respond, even when it is non-password protected documents.

I cannot open keyword protected documents at all, as the keyboard does not respond in keying in the password itself.

The version of Adobe Acrobat Reader DC I use is 2021.001.20155  It is apparently the latest version.

This problem is with all pdf documents.

I am on a Windows machine.  The operating system is on the latest version.

I tried the “repair” function a couple of times without success.

I cannot get access to this page:  If it still doesn't work, please try to reset the Acrobat Preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

Kind regards

Jan

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 3, 2021

Hi there

 

We are sorry to hear that. Please try to create a new test user profile in Windows with full admin rights and try using the application there and check. Also would you mind sharing a sampple PDF with us so that we can check it at our end.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices