Adobe crashes left and right.

Forum|Forum|4 years ago
December 6, 2021
1 reply
695 views

Need some advise on getting Adobe to stop crashing, we have isntalled Adobe reader on a remote desktop server, running windows server 2019, we have entered the registry keys to have user profiles have seperate licenses per user profiles, and there are 2-3 users that have a Adobe creative cloud account t hey use to login, but once they do so, it renders Adobe reader useless for the rest of the users on the server, is there any documentation or any insight on how to use Adobe reader on the same remote desktop server?

This topic has been closed for replies.

jane-e

Community Expert

See if this reply from @AnandSri helps:

https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-on-server/td-p/10007877

Jane

J

jwspeicherAuthor

Participant

i in no way marked your answer as correct, it in zero way assist me in resolving the issue. The issue in question is adobe reader was updated to full acrobat without an admin user doing so, and then we cannot use reader on this system due to that, resulting in using 3rd party products instead, so fine, you don't want us to use your product, that's fine, but we used to be able to install reader and acrobat along side each other.

jane-e

Community Expert

@jwspeicher wrote:

i in no way marked your answer as correct, it in zero way assist me in resolving the issue. The issue in question is adobe reader was updated to full acrobat without an admin user doing so, and then we cannot use reader on this system due to that, resulting in using 3rd party products instead, so fine, you don't want us to use your product, that's fine, but we used to be able to install reader and acrobat along side each other.

Hi

I have no idea who marked my answer correct, but I have just now unmarked it as per your request. You might have it in your notifications (bell in upper right).

I have read posts in this forum that say you can't have both Acrobat and Reader installed on the same system, but I have had both installed for more years than I can remember without an issue. It's not my product, though, as I do not work for Adobe. I'm a volunteer who has been using Acrobat since version 2.

Tagging employees @AnandSri and @Amal. to assist.

~ Jane

Forum volunteer

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