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Daniel25719590nroy
Participant
November 23, 2022
Question

Adobe reader closes when clicking on link

  • November 23, 2022
  • 1 reply
  • 3961 views

When clicking a link to another PDF, Adobe will hang for a few of seconds then close.

 

The link is to another PDF from within the same file system. The issue is affecting all users since the update to 22.003.20282 It seems to be more stable if you leave adobe for 10-20 seconds after opening the current document. 

 

We get no error message, adobe simply closes. 

 

We have tried changing various settings, 32/64bit installation, repairs and re install's, nothing seems to help with the issue.

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
November 29, 2022

Hi @Daniel25719590nroy,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Please go to Edit > Preferences > Page Display > Under rendering, Uncheck 'Use Page Cache' > Click OK and reboot the application.

 

Let us know how it goes.

 

-Souvik.

    P
    photographybybud
    Participant
    January 7, 2024

    I did it and it still closes. weird.  If I do a "Save as" over the same document and leave it open...it then works.  But then open the same document I just "save as"...it does it again...strange...

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    January 16, 2024

    Hi @photographybybud,

     

    Hope you are doing well. Sorry for the trouble.

     

    Do you experience the issue with specific or all files? Also, would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Acrobat you are using (go to Help-> About Acrobat Pro);

    2. The OS and its version on your device;

    3. A sample file to test;

    4. A screen recording of the issue for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik

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