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25 replies

Sunil_Soni
Adobe Employee
Sunil_Soni
Adobe Employee
August 16, 2019

Hi,

This communication is regarding fixture of “Adobe Acrobat/Reader DC creating blob_storage folder in network location”.

We request you to update you application to latest & safest version of it(i.e. August 2019 release, version 19.012.20036) via Help -> check for update.

Please mark this post answered and helpful for others to help if this resolves the issue.

-Regards

Sunil Soni

Acrobat Team

    A
    agarthe
    Participant
    August 26, 2020

    It seems this issue has returned I have Adobe Acrobat Reader DC 2020.012.20043 and have the same issue that Adobe is creating blob_storage folder on a network location.  How did you fix in earlier releases but its returned in the latest version.

    A
    Anonymous
    August 15, 2019

    This patch works! Updated Terminal Server and rebooted.  Issue appears to be resolved

    I
    integraln66320887
    Participant
    August 10, 2019

    Bumping this thread to the top again. Problem still persists in the same situations. Double-clicked PDFs create a blob_storage folder in the same path as the file. PDFs opened from within Acrobat do not exhibit this behavior.

    Also of note, on Windows 10 1903 machines with the latest updates, InDesign CS5 files opened by a double-click hang the application and suddenly close on their own. If the same files are opened from within InDesign CS5, this issue does not occur.

    Possible issue with a Windows security update?

    KMEj
    KMEj
    Inspiring
    August 14, 2019

    Can please anyone check if version ..0036 solved it?!

      F
      floriantirol
      Participant
      August 14, 2019

      yess, problem solved. Tested with Adobe Acrobat DC and Reader DC on version .0036 with PDFs save on network drives.
      Thank you!

      A
      Anonymous
      August 1, 2019

      Ok this has been going on for a long time now. The patch does not seem to fix it.

      We are Running win10 1903 , Adobe Reader DC 19.012.20035 along with patch.

      Seems to be happening on Network drives when an end user opens a file there.

      I have not been able to find cause or fix.

      19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

      This does not seem to be remediation, further more it is inconsistent.

      • 4275980: Adobe Reader DC creates blob_storage folder on network location in certain cases.

      What does "In certain cases" mean? What cases?

      Someone for Adobe Please reply and explain.

      F
      floriantirol
      Participant
      August 1, 2019

      still no fix for Adobe Acrobat DC (19.012.20035)!

      L
      lnhsea
      Participant
      July 18, 2019

      hey everyone you can see this:

      https://drive.google.com/open?id=1_maqBGT0YVK1asj4HqVjW2z0KOXFMYmp

        daniels24042250
        daniels24042250
        Participating Frequently
        July 18, 2019

        nice, but sadly that does not work for Adobe Acrobat Pro DC v: 19.012.20035

        I
        Impressive_interest5D19
        Participant
        July 15, 2019

        We also have the same issue in our organization. I'm really getting tired of all the trash this issue is causing. Adobe, please post a fix asap.

          J
          jrayself1
          Participant
          July 9, 2019

          I'm having the same issues with blob_storage folders being created in our G Suite shared drives. We couldn't figure out how it was happening until finding this post. I'm hpoing for a speedy fix as well.

            benc70483377
            benc70483377
            Participant
            July 5, 2019

            Just to add to the pile, we are also having the issue on all of our terminal servers using the latest update of Adobe Reader DC on the network shared folders.

            Adobe can you please advise when this issue is going to be resolved.

            JSchonlau
            JSchonlau
            Participant
            July 7, 2019

            Just to be clear, it's not only a server related problem. I'm using a standard PC (WIN 10 PRO) in our home network as central storage for all family members and provide mappings to use it. I have the same issue on the mapped drives, so one can say it's happening to all mapped drives, no matter if it's located on a real server or a standard pc. I have also updated to latest Acrobat DC and still seeing this issue.

            M
            mauriziomatarazzoadv
            Participant
            July 5, 2019

            Same problem with Adobe Acrobat DC

            on network share Blob_storage folders ARE created.

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