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KMEj
KMEj
Inspiring
July 4, 2019

This "forum question" seems to marked as "answered".

The latest updates do not have a reply from a staff-member.

I have tried to send an email to susoni@adobe.com

Let's see whats happen now.

There is another open question with the same problem and this is marked as "answered": Re: When you open the PDF, a folder called "blob_storage" is generated without permission

I am using Reader DC 2019.012.20035 and the folder blob_storage will be created on network drives (when usnig newer pdf-files and open pdf directly from network folder - not from the list of recently used pdf-files inside ReaderDC).

I
integraln66320887
Participant
July 3, 2019

Unfortunately, I have to pile on here, as well. I have two enterprise clients who complain about this issue daily because they have to double back after work and clean up all of the folders. I can also confirm it only occurs when launching a PDF via double-clicking, and the folder is created in the same path location.

T
tchack
Participant
June 27, 2019

The problem with "blob_storage" is already tortured.

DEVELOPERS, YOU CANNOT CORRECT, RETURN BACK ON TWO VERSIONS!!

Gabis32160130
Gabis32160130
Participant
July 2, 2019

Same procedere as every day, also with patch!

Blob_storage folders ARE created.

daniels24042250
daniels24042250
Participating Frequently
June 18, 2019

Updated with the patch, rebooted computer, still getting "blob_storage" folder any time a doc is opened. Patch fail

    A
    Anonymous
    June 24, 2019

    Same issue here! We updated with the patch, rebooted and are still getting "blob_storage" folders any time you open a .PDF from a server drive by double clicking on the .PDF file.

    NOTE: If you open Adobe DC and navigate to the .PDF file and open it from there, the "blob_storage" folders are not created.  Very strange bug.

    Can anyone say when the fix will be coming out?  Its driving our users nuts.

    S
    stevej86339724
    Participant
    June 17, 2019

    We are still seeing the issue when saving a pdf to a network folder. It creates the blob_storage folder in the network folder.

    Windows 10

    Adobe acrobat DC

    R
    rusg9845723
    Participant
    June 14, 2019

    User updated to latest version, rebooted, and still creating the blob_storage folder on network drives.

    Adobe Pro DC:  2019.012.20035

    Windows 10 Pro

    MS Server 2008 R2

      AnandSri
      AnandSri
      Legend
      June 13, 2019

      Hi All,

      Acrobat and Reader DC version 19.012.20035(Windows Only) is available with the fix for the issue, please install the latest update from help menu>select check for updates. For detailed information about the release, you may refer to the article 19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

      Reboot the machine and check.

      let us know if you experience any issue.

      Thanks for your time and patience thus far.

      Regards,

      Anand Sri.

      P
      patrickr69834338
      Participating Frequently
      June 17, 2019

      The same thing here: still creating blob_storage folder on network drives after latest update of Acrobat Pro DC.

      Please describe how to go back to previous version which has not this issue. We can't wait until the fix, because this bug makes it painful to work properly with Acrobat Pro DC on network drives. We have not found any workaround yet.

      T
      Test Screen Name
      Legend
      June 17, 2019

      Going back isn't straightforward, but in essence: (1) turn off auto update (2) uninstall (3) reinstall the base release (4) make sure auto update is still off (5) install the patch for the earlier version you want (6) check auto update is still off.

      P
      patrickr69834338
      Participating Frequently
      May 24, 2019

      Any news on this matter? We are facing the same trouble with Acrobat Pro DC 2019.012.20034 on Windows 10 Pro: everytime we open a PDF file from a network share, the "blob_storage" folder is created on the network folder which holds that PDF.

      As there is still no software update after one week, is there a way to go back to the previous version which doesn't have this issue?

      Sunil_Soni
      Adobe Employee
      Sunil_Soni
      Adobe Employee
      May 27, 2019

      Please share your contact info to susoni@adobe.com, we want to share a private build with you to verify the fix.

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        May 29, 2019

        Hello everyone,

        Fix of this issue is being targeted for Acrobat next release.

        Stay tuned.

          Paul_Riman
          Paul_Riman
          Participant
          May 22, 2019

          I am currently in private conversation with Sunil2201, the support has sent me a fix that solves the problem but which causes another one. (Multiple error messages when starting acrobat)

          I reported this problem yesterday and I am waiting for news from the support.

          I will bring the solution here.

          D
          donathanr66648314
          Participant
          May 21, 2019

          The issue is occurring for one of our clients as well for all 80+ users. This is a large issue and needs to be addressed as it causes a lot of folder clean-up needing to be done every time someone opens a pdf document.

          Please Sunil2201​ , provide me with the private build to work on fix as well.

          ​

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