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manuelah11426191
manuelah11426191
Participant
August 10, 2018
Answered

Adobe Reader does not open second pdf from Explorer

  • August 10, 2018
  • 3 replies
  • 26961 views

Hello,

perhaps anyone can help us...

Adobe Reader is fresh installed but it did not open the second
pdf from Explorer.

Opening second or more pdf from menu File - Open is working.

OS is Windows 7

Best Regards

Manuela

    This topic has been closed for replies.
    Correct answer manuelah11426191

    Hi Manuela,

    We're sorry for the delayed response and inconvenience caused. Please create a test user profile with full admin rights and check.

    Is any Group policy is applied which is getting refreshed after some time? Is any security software installed and what is the version?

    What is the current dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.


    Hello Anand,

    user with full Admin rights is able to open more than one pdf from Explorer in a new tab.

    Version is 2018.011.20058

    We have no GPO for Adobe.

    Thanks for your help!

    Best Regards

    Manuela

    3 replies

    F
    Felix5C49
    Participant
    July 6, 2021

    I found the solution in another thread:

    https://community.adobe.com/t5/acrobat-reader/can-not-open-more-than-one-pdf-file/m-p/9660900

    In a nutshell do this:

    Edit \ Preferences \ Security (Enhanced) \ Sandbox Protections - Disable 'Enable protected mode at startup'. 

      C
      Chanell5CDD
      Participant
      September 7, 2021

      Thank you so much Felix!

      Was struggling with this for a long time.

        A
        Arthur5C32
        Participant
        January 11, 2021

        Same for me, can't open second file in DC even though it is in tabbed mode. 

        AnandSri
        AnandSri
        Legend
        August 13, 2018

        Hi Manuela,

        We're sorry for the trouble you had with Adobe Reader, try opening few PDF files with Adobe Reader from Window -> Cascade -> Tile and see if that brings up the PDFs. Make sure you are opening the files in Adobe Reader only, not on a browser.

        You can also refer and try the suggestions from the following Adobe article Can't open PDF

        Try repairing Adobe Reader once from help>repair installation(only for Windows), reboot the machine after repair. Check for any pending updates of Adobe Reader as well from help>check for updates, reboot the machine if you install any updates.

        Is it specific to one PDF that you are not able to open or with all the PDF files?

        If the issue persists, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

        Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

        If you still experience any issue, please disable the Protected Mode at startup in Adobe Reader's Preferences. Navigate to Edit>Preferences>Security(Enhanced)>uncheck the option ' Enable Protected Mode at startup'.

        Note: Disabling the Protected mode is only for testing purpose, please enable it back.

        Let us know how it goes and share your observation.

        Thanks,

        Anand Sri.

        manuelah11426191
        manuelah11426191Author
        Participant
        August 15, 2018

        Hello Anand,

        thanks for your reply to my question!

        we tried everything from this  - Can't open PDF

        also we tried the cleaner tool, machine was rebootet and a fresh install from Adobe Reader DC directly from Adobe Website was done.

        The problem - still is the same.

        Disabling Protected Mode at Startup - if I choose this Adobe Reader opens all pdf from Explorer in a new tab as we want - it is enabled again now and again only the first pdf opens whith doubleclick from Explorer.

        Hope this helps to find the solution.

        Best regards

        Manuela

        AnandSri
        AnandSri
        Legend
        August 21, 2018

        Hi Manuela,

        We're sorry for the delayed response and inconvenience caused. Please create a test user profile with full admin rights and check.

        Is any Group policy is applied which is getting refreshed after some time? Is any security software installed and what is the version?

        What is the current dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

        Let us know how it goes and share your observation.

        Thanks,

        Anand Sri.

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